Job Abstract
The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LifeBridge Health website or other methods. The agent primarily handles requests in support of specific provider practices, departments or other LBH services. Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up. The agent works in p... more details
Search Terms: Agent, Medical, Customer Experience, Healthcare, Hospital
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