Job Abstract

The Consumer Experience Senior Product Manager is responsible for strategizing, developing, and enhancing the claims consumer journey across analog and digital products. This crucial role focuses on optimizing user experience through a data-driven approach, guiding the product roadmap, and collaborating with multifunctional teams including the claims platform product team to deliver solutions that meet consumer needs and drive the company's growth. The role emphasizes analyzing user behavior, examining conversion funnels, and utilizing insights to refine product features and enhance user satisfaction.

Responsibilities

• Lead the strategic definition and execution of the vision for a comprehensive consumer user experience across all touchpoints, both digital and analog.
• Utilize data analytics to analyze user behaviors, identify conversion funnel bottlenecks, and prioritize impactful product enhancements.
• Collaborate with UX/UI design, platform product teams, engineering, marketing, and analytics teams to conceptualize and implement user experience improvements.
• Manage the product roadmap, ensuring alignment with business objectives and timely delivery of product enhancements.

Minimum Qualifications: 

• Bachelor’s Degree or equivalent practical experience 

• 5+ years of experience in Product Management 

• 5+ years of experience translating features into consumer or associate facing products 

• 5+ years managing all aspects of a product feature throughout its lifecycle from concept to delivery 

• 5+ years leading cross-functional teams that drive results during product discovery and product delivery 

• 3+ years of experience building and shipping technical products 

• High sense of accountability and strong problem-solving skills 

Preferred Qualifications: 

• Experience driving product vision, go-to-market strategy, and design discussions 

• Proven experience in managing digital platforms or services, with a preference for backgrounds in emergency services, roadside assistance, or similar fields.

• Experience managing day-to-day technical and design direction 

• Knowledge of multiple functional areas such as Product Management Engineering, UX/UI, Sales, Customer Support, Finance, or Marketing 

• Ability to influence multiple stakeholders without direct authority 

• Excellent written and verbal communication skills 

• Insurance industry experience preferred 

• Bachelor's degree in a technical field such as software engineering or computer science 

• Agile certifications preferred (i.e., SAFe, Scrum Alliance, Scrum.Org, ICAgi

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.