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Essential Duties and Responsibilities:
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- Leads, motivates, and directs up to 25 associates in completing defined tasks and achieving established goals
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- Responsible for working with site and department leadership to coordinate the tactical activities of hourly associates (direct - inbound, - outbound, - order processing and/or indirect operations)
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- Engage partner departments and associates in problem-solving activities to assure service outcomes meet expectations
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- Identify, communicate, and resolve obstacles and exceptions with appropriate operational partners and site leadership
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- Functional subject matter expert for one or more areas of WMS directed processes
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- Responsible for addressing/ administering discipline or coaching of direct reports and site associates under the guidance of the appropriate DC Supervisor and/or Area Manager
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- Ability to maintain a flexible schedule to support workload requirements
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- Responsible for the proper handling and safe use of all Company owned property, tools, and equipment, including PPE, power equipment, voice equipment, etc.
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- Promotes and maintains a clean and safe work environment
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- Promotes safety at all times and reports safety violations to the appropriate DC Supervisor and/or Area Manager
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- Conducts duties in compliance with OSHA safety standards and location specific policies, paying special attention to pedestrian/equipment traffic
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- Communicates problems/concerns, especially regarding safety, security, building control, or personnel, to the appropriate DC Supervisor and/or Area Manager
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- Other duties as instructed by leadership, including various duties performed within DC Material Handler, DC Processor, and/or DC Power Equipment Operator roles, which the associate is trained and skilled to perform
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- Crosstrain in order to effectively operate and assist within other departments based on the needs of the department, facility, and Company
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Required Skills:
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- Ability to effectively present information and respond to questions from leadership
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- Ability to define problems, collect data, establish facts, draw valid conclusions, propose resolutions, and communicate the outcome to the appropriate operational partners and site leadership
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- Ability to maintain a flexible schedule to support workload requirements
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- Expert understanding of system directed processes, with the strong ability to train new and existing associates on automated conveyor-based, RF, and/or VoCollect processes
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- Advanced PC skills, including Excel, Word, Access and Outlook
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- Ability to read and recognize applicable numbers and directives, including safety rules, operating instructions, racking locations, and procedural documents
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- Ability to perform duties independently, and lead others as a team
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- Frequent bending, lifting, walking, pushing, pulling of freight, standing for long periods of time and sometimes working in extreme temperatures
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Competencies:
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SETTING GOALS – Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities.
WORKING WITH OTHERS – Clearly articulates own, other’s goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations.
GETTING RESULTS – Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished.
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Experience:
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- 2-3 years’ experience in a leadership role; preferably in a DC environment
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- Minimum of 1 year experience with WMS (Manhattan preferred) and WCS software
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- Expert understanding of RF processes with strong ability to train new and existing associates
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- Advanced PC skills; including Excel, Word, Access and Outlook
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Education:
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- High school diploma or equivalent
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