Contact customers with delinquent accounts, initiate appropriate action, and maintain records. Responsibilities Reviews status of delinquent accounts and initiates collection activity by contacting each account. Researches disputed delinquent account balances. Corrects any errors, including misapplied payments, billing errors and shipping errors. Coordinates with customers and internal departments to reconcile customer accounts. Initiate requests for credit memos, return to factory and cash appl... more details
Accounts Receivable Coordinator
Job LocationsUS-NJ-Piscataway
Job ID
2024-4004
Category
3029 - Accounts Receivable
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Overview
Contact customers with delinquent accounts, initiate appropriate action, and maintain records.
Responsibilities
Reviews status of delinquent accounts and initiates collection activity by contacting each account.
Researches disputed delinquent account balances.
Corrects any errors, including misapplied payments, billing errors and shipping errors.
Coordinates with customers and internal departments to reconcile customer accounts.
Initiate requests for credit memos, return to factory and cash application as needed.
Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
Generate recommendations to the Credit Department for account credit holds.
Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for all accounts.
Responsible for documenting all correspondence with customers to the operating system’s customer notes.
Provide monthly reports for management where required.
Qualifications
COMPETENCIES:
Organization: Ability to prioritize and keep him/herself organized.
Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Is able to build credibility within an organization and with customers.
Problem Solving: Strong problem solving skills including root cause identification and continuous improvement.
Job Knowledge: Possesses/develops knowledge regarding products, procedures and policies, understands critical issues affecting the organization.
Judgment: Exhibits sound and accurate judgment.
Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster strong team environment.
Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback.
Follow-through: Excellent follow-through skills.
QUALIFICATIONS:
Minimum two years related experience in a business-to-business Receivables/ Reconciliations role setting required.
Excellent keyboarding skills
Strong verbal and written communication skills.
Analytical and problem solving skills.
Strong customer service orientation.
Excellent organizational, verbal/written communication and follow through skills.
Ability to multi-task and work under pressure.
COMPUTER SKILLS:
Excel, Microsoft Word, and PowerPoint skills.
Knowledge of Microsoft Office
Oracle and Infor experience preferred, but not necessary.
Excellent keyboarding skills
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)
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