Job Abstract

Heart Havens seeks a caring Senior Program Manager to work in collaboration with the Operations Director, Quality Assurance Director, HR Manager and Program Managers for Heart Havens Virginia Beach, Varina, Glen Allen and Ashland homes to ensure compliance with administrative regulations and policies, and with federal, state, and local regulations. This position is responsible for providing day-to-day leadership that promotes a positive, value-based culture within the Heart Havens organization. This position is also responsible for ensuring that homes are appropriately staffed with trained professionals while providing outstanding services to residents. This position requires quality assurance duties and employee management responsibilities.

We are looking for people who will encourage the people we support to be true members of their communities by helping them connect to community resources and events and motivating them to try new things. At every level of our organization, we look for people who think creatively, are team players, have strong attention to detail, and are passionate about providing inclusive communities for people with developmental disabilities.

As a Senior Program Director, you will empower adults with a developmental disability to live full, vibrant, and happy lives. One thing is for sure: every day with Heart Havens is different!

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have a passion for and desire to work with people with developmental disabilities
• Ability to supervise the work of others and implement companywide policy and procedures
• Ability to teach and train staff in skills needed to perform job duties
• Excellent interpersonal, oral, problem solving, and written communication skills
• Must be able to work independently with minimal supervision
• Must understand and model the Heart Havens Mission and Values
• Ability to monitor expenditures and meet operating budgets
• Knowledge of Microsoft Office Suite and other database software
• Knowledge of DMAS & DBHDS Licensure and Human Rights regulations
• Knowledge of the characteristics and concepts of developmental disabilities, mental health disorders and related physical conditions and treatment approaches
• Ability to professionally address concerns of parents/individuals/case managers and other stakeholders
• Ability to write Person Centered Individualized Support Plans and maintain sufficient client records
• Ability to physically perform light office work with reasonable accommodation as
• Ability to organize, schedule, and prioritize conflicting deadlines
• Ability to create processes to effectively manage job duties and time

Minimum Qualifications:

• Bachelor’s degree in Human Services or any other related field (i.e. Psychology, Social Work), equivalent combination of experience and training will be considered
• Two years practical experience working with people with disabilities, or in a position of quality improvement within the disability field
• Must be able to pass required background checks and obtain required certifications
• Previous supervisory and leadership experience preferred

We offer a comprehensive benefits package to our full-time employees, including health insurance options and a 403(b) (retirement plan).