Job Abstract

ID

2024-327077

Location

US-OH-Cleveland

Category

Banquets

Type

Regular

Status

Full-Time

A Banquet Set-Up Supervisor is responsible for supervising the set up service and clean up of all assigned banquet functions. They are responsible for overseeing all Banquet Set-Up attendants. This position has varying shifts including nights and weekends.

QUALIFICATIONS:

• At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be proficient in Windows 95 Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Inspect the set up of meeting and banquet functions checking them against the Banquet Event Order.
• Supervise and assist with the set up of assigned banquet functions ensuring that the hotel's standards are met and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Act as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
• Respond to guests' problems complaints and accidents. Communicate problems/issues to the Food & Beverage
• Manager and/or General Manager.
• Assist the Food & Beverage Manager/Banquet Manager with scheduling Banquet staff to ensure sufficient staffing for upcoming functions. Maintain labor productivity at or below budget through the use of the Wage Progress report; submit Wage Progress reports to the GM and Corporate Office.
• Assist in service of banquet functions as required.
• Assist in banquet set-up as required.
• Requisition liquor for all banquet bars and maintain proper control over service thereof.
• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
• Inspect the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
• Follow all state liquor laws.
• Be familiar with Banquet menus and prices.
• Know hotel services and facilities.
• Enforce all hotel policies and safety rules.
• Be familiar with fire exit locations and fire extinguisher locations and know how to operate.
• Supervise all Banquet staff.
• Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
• Ensure employees are at all times attentive friendly helpful and courteous to guests managers and all their fellow employees.
• Hire and train staff of hotel's service standard and supervision of such during service.
• Respond to guests' requests as needed.
• Assist audio/visual company as necessary.
• Prepare banquet checks obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
• Be familiar with the operation of P.O.S. system.
• Correct hazards and notify management.
• Attend meetings as assigned.
• Cross-train in Cafe for assistance as supervisor.
• Submit order of all supplies (candles note pads pens uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
• Handle items for “Lost and Foundâ€_ according to the standards.
• Perform other tasks/jobs as assigned by Food & Beverage Manager.

Hotel Cleveland stands as a bold testament to the city’s spirit, a fusion of Cleveland’s historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the city’s steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and the noteworthy service synonymous with the Autograph Collection. During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and brunch favorites at Mowrey's Tavern. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more destinations. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan