Job Abstract

Courtesy Clerk

Job Overview:

Provides prompt, efficient, and friendly customer service. Cleans up miscellaneous spills throughout the store. Gathers carts from the parking lot and returns them to their proper location in the store. Cleans restrooms and keeps them well stocked with toilet paper and paper towels. Keeps bag racks full and returns left items to their proper place. Must be able to work evening and weekend hours.

Job Responsibilities and Accountabilities:

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Assists customers by:
• escorting them to the products they’re looking for.
• securing products that are out of reach.
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the customers shopping experience.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the janitorial area is always clean and neat.
• Removes trash in a timely manner.
• Conditions shelves and removes cardboard from shelves.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

Job Requirements:

· Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with variables as they present themselves.

· Possess the ability to understand and follow verbal or demonstrated instructions, request supplies orally or in writing.

· Visual requirements include clarity of vision at a distance of more than 20 inches and less than 30 feet with color vision, depth perception and field of vision.

· Ability to work in various weather conditions, including rain, snow, summer, and winter temperatures.

At Shoppers, we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, physical or mental disability, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.

Shoppers will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.