Job Abstract

Requisition ID

2024-55389

Category

Spa

Job Location

US-OH-Columbus

Property

Le Meridien Columbus, The Joseph

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Dallas, London, Miami, and Seattle. www.highgate.com.

Le Meridien Columbus, The Joseph

Le Meridien Columbus, the Joseph is seeking a licensed massage therapist that is enthusiastic, motivated and passionate about their industry. The right candidate will be dedicated to providing excellent customer care and hold themselves to high standards by delivering outstanding service each and every time. This position's pay is based on hourly rate plus any gratuity, commissions ,or tips earned. Additional earning opportunities available as well.

• Ability to perform massages and bodywork therapies
• Ability and desire to work as a cohesive team member
• Excellent written and oral skills
• Ability to up-sell and cross-sell spa services
• Greet clients appropriately
• Understand and utilize the Client Intake Form
• Able to learn new massage modalities and body wrap treatments
• Understands and believes in the healing benefits of massage therapy and body work
• Responsible for sanitation procedures of all tools and equipment used after each client
• Ensure that the room is set up and broken down properly
• Performs services within allotted time
• After each client, changes room over (changing sheets, etc)
• Attend all required meetings and training sessions (including webinars

• Adhere to state, local, and county licensing laws and regulations and carry liability insurance
• Knowledge of Swedish, Deep Tissue, and Hot Stone modalities
• Knowledge of various modalities preferred (neuromuscular, myofascial, trigger point, pre-natal, craniosacral, and reiki)
• Abides by the Salon and Day Spa service standards
• Flexible availability including evenings, weekends, and select holidays
• Passionate about the massage and bodywork industry and continued education
• Product knowledge and recommendations
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.