Job Abstract

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Content Strategist for a Full-Time position.

Job Description:

We are in search of an experienced Content Strategist to join our Customer Experience team. The Content Strategist, with a minimum of 2 years of experience, will play a pivotal role in producing high-quality documentation to support the processes. Reporting to the Lead Customer Experience Specialist, you will collaborate with cross-functional teams to create comprehensive and user-friendly materials that enhance the customer experience.

Key Responsibilities:

• Collaborate with Technical Team, Support Team, and Lead Customer Experience Specialists to create written materials that streamline and clarify the processes.
• Produce a variety of documents including scripts for standardized responses to common public inquiries, knowledge base articles, standard operating procedures for permit programs and step-by-step instructions, public-facing documents, and, if requested by the customer, regulatory documentation.
• Revise and improve draft documents based on feedback received from stakeholders, ensuring accuracy and alignment with guidelines.
• Maintain the accuracy and relevance of existing and published documents by regularly reviewing and updating content to reflect changes in processes or regulations.

Qualifications:

• A minimum of two to three years of proven experience as a Content Strategist.
• Proficiency in creating clear, concise, and accessible documentation.
• Strong ability to comprehend and convey technical concepts effectively.
• Excellent collaboration and communication skills to work alongside cross-functional teams and stakeholders.
• Detail-oriented mindset with a commitment to accuracy and quality.
• Proficiency in using documentation tools and software.
• Capacity to work independently while effectively managing workload.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.?Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE