Job Abstract

The Digital Experience & Customer Empowerment Machine Learning Team (DXC-ML) @ Autodesk

The DXC-ML Team is responsible delivering Machine Learning features that transform the customer experience for Sales, Marketing, and Customer Success functions at Autodesk.

We aim to help our customers, through conversation, personalization, and other intelligent features on our platform. Our team members work extensively with stakeholders across the company, with significant technology leadership and opportunity for impact. We work in a supportive and collaborative way, applying the latest technology and rigorous analysis to solve complex customer problems using ML.

Our focus is on optimizing e-commerce through advanced techniques in conversion, segmentation, and behavior targeting. This initiative aims to enhance customer experiences and drive better business outcomes. For instance, we are developing sophisticated models to personalize customer journeys, segmenting users based on behavior patterns, and implementing targeted marketing strategies. Other examples of our work include creating algorithms to predict customer purchasing behavior, designing dynamic content for personalized shopping experiences, and measuring the impact of these optimizations on overall sales and customer satisfaction.

Position Overview

As a Lead ML Engineer of ecommerce on the team, you will be responsible for leading the design, analysis, and delivery of data-driven solutions to significant business challenges across a program of work. Lead ML Engineers work to deliver ML-driven technical solutions to customer needs on our platform. You will play a crucial role in coordinating delivery as part of multi-disciplinary stakeholder teams.

Reporting to the Director of E-commerce ML, this role is hands-on, focusing on advanced technical skills with the latest in NLP and ML technology. Our team culture is built on collaboration, mutual support, and continuous learning. As a Lead MLE, you will provide technical guidance and expertise to the team and other stakeholders. We emphasize an agile, hands-on, and technical approach at all levels of the team.

As a group, we continuously strive to improve our Machine Learning practices and stay abreast of trends and techniques relevant to our areas. Our team is committed to excellence in both the theory and practice of Machine Learning, and we encourage personal development and knowledge sharing among all team members.

Job Location: San Francisco, CA

Responsibilities

• Oversee the design and development of advanced ML models and algorithms to solve significant e-commerce optimization challenges, focusing on conversion, segmentation, and behavior targeting

• Apply state-of-the-art ML technologies to create data-driven solutions that enhance customer experiences and drive business outcomes

• Coordinate with multi-disciplinary stakeholder teams to ensure seamless delivery of ML-driven solutions, aligning technical efforts with business goals

• Oversee the end-to-end lifecycle of ML projects, from initial data analysis and model development to deployment and performance monitoring.

• Provide technical guidance and mentorship to junior engineers, fostering a culture of continuous learning and mutual support within the team

• Emphasize and implement agile, hands-on approaches in project execution, ensuring flexibility and responsiveness to evolving business needs

• Stay up to date of the latest trends and techniques in Machine Learning, driving the continuous improvement of our ML practices and ensuring the team remains at the cutting edge of the field

• Communicate complex technical concepts and project progress effectively to both technical and non-technical stakeholders, ensuring transparency and alignment

• Implement robust testing and validation frameworks to ensure the accuracy, reliability, and scalability of ML models in production

• Encourage and contribute to the team's knowledge sharing, fostering an environment that values innovative thinking and the exploration of new ideas in Machine Learning

Minimum Qualifications

• 8+ years' of relevant experience

• Deep understanding of e-commerce and digital marketing principles, including customer segmentation, user behavior analysis, and conversion optimization

• Strong focus on delivering measurable results and value to the business, with a data-driven approach to decision-making

• Proficiency in SQL and experience with big data technologies such as Hive, Presto, Glue, (Py)Spark, or Athena

• Advanced software engineering skills, including a strong understanding of data structures and algorithms

• Experience with data pipelines and model serving in AWS, including MLOps practices, especially at scale

• Strong background in designing and conducting experiments, including A/B testing, to validate ML models and strategies

• Experience with causal inference methods to understand and model the effects of various interventions in e-commerce settings

• Proficiency in developing and implementing models for behavior targeting to enhance personalized customer experiences and increase conversion rates

• Knowledge of attribution modeling to accurately assess the impact of various marketing and optimization efforts

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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