Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Global Payments Solutions, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationsh... more details
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Global Payments Solutions, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Provides support for key strategic programs, with initial focus on increasing the growth and profitability of the Global Banking Merchant Services business; may lead selected program workstreams
Plans and delivers communications and training to Global Banking sales teams around Merchant Services product changes
Helps drive execution of the product reporting strategy, including tracking program OKRs / metrics, and developing sales and product reporting in support of strategic objectives
Develops insights on the Global Banking Merchant Services business, sales, products and client segments through data analysis
Develops understanding of client personas in target segments, as well as competitive and fintech landscape; tracks client impact of initiatives
Maintains close feedback loop with sales and other partner functions (e.g., product, pricing, commercialization, marketing, risk & controls, finance & business management) across Global Banking and Payments
Communicates regular progress and updates to sales, product, and senior management stakeholders through presentations, executive summaries and program status progress
Supports internal governance forums around strategic programs
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action
Ability to interact with colleagues at all levels and across functions with a sharp executive presence and proven ability to cultivate strong relationships
Change agent who makes a passionate case for change through facts, strong communication skills and a deep understanding of the audience
Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership skills
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