Job Abstract

The Program Management Specialist provides administrative and programming support for the university-wide experiential learning program in the Office of Experiential and Integrative Learning. This position performs a variety of complex and routine professional assignments that involve the practical application of the principles and practices for management, experiential learning, and student development/success to administrative, operational, programmatic, and systematic activities in the Office of Experiential and Integrative Learning. This position assists the team with scaling experiential learning across the university within and beyond the classroom and provides frontline customer-centered service to a range of stakeholders including students, alumni, faculty, staff, administrators, and community partners in the Office of Experiential and Integrative Learning.

Under the direction of the Director of Experiential Learning, the Program Management Specialist will perform the following:

1. Assist in or manages assigned administrative, operational, and programmatic assignments for the experiential learning program and office.

2. Serve as a frontline and initial point of contact responding expeditiously to a wide range of customer inquiries and requests from students, alumni, faculty, staff, administrators, and community partners.

3. Assist in or facilitates the planning, coordination, and implementation of experiential learning activities and events such as information sessions, presentations, trainings, workshops, fairs, and etc while making recommendations for improvements to practices, procedures, policies, and protocols.

4. Assist in and coordinates partnerships with internal and external partners for the development and implementation of experiential learning opportunities.

5. Assist in the formulation and preparation of budgets, grant proposals, and project proposals as well as monitors budgets and completes payments, expenditures, reconciliations, and etc as approved by the supervisor.

6. Maintain common office spaces and inventories of office supplies, equipment, furniture, software, technology, informational resources, and etc.

7. Assist in the administration and maintenance of the experiential learning management systems and coordination with other related systems as well as completes data entry and updates for these systems.

8. Establish effective communication channels and represents as a liaison between the office with both internal and external stakeholders.

9. Supervise, train, and evaluates administrative staff and student workers, as delegated and designated by the supervisor.

10. Collects, compile, and organize data as well as analyzes, summarizes, and communicates this information to the supervisor and appropriate officials.

11. Prepare reports, recommendations, and other information resources while maintaining records of activities and outcomes data as well as assists in the completion of complex reports for the office.

12. Consult with the supervisor and administrative officials regarding policies, procedures, protocols, partnerships, trends, and interpretation of data following specific instructions.

13. Perform other duties as assigned.

An Associate’s degree or Bachelor’s degree. Master’s degree or higher preferred.

A minimum of three (3) years of related work experience in the management of administrative work and/or educational programs; preferably in the area of experiential education or learning.

· Evidence of the ability to manage programs including design, development, research, facilitation, assessment, and evaluation.

· Evidence of the ability to manage budgets, grant proposals, project proposals, expenditures, and reconciliations etc.

· Evidence of the ability to work in a fast-past environment while meeting priority deadlines and deliverables.

· Evidence of the ability to travel to off-site locations for meeting, events, and etc.

· Excellent written and verbal communication skills to effectively communicate across a range of internal and external stakeholders including students, alumni, faculty, staff, administrators, and community partners.

· Excellent customer service skills with a student-centered mindset.

· Excellent attention to detail while being highly organized and data oriented.

· Knowledge of essential principles and practices of experiential learning and high-impact practices in higher education.

· Knowledge of essential principles and practices for student development and success.

· Proficiency with educational and office technology including computers, copiers, printers, scanners, faxes, telephones, projectors, and etc.

· Proficiency with experiential learning management systems and/or customer relationship management systems; preferably PeopleGrove or Student Opportunity Center.

· Proficiency with student information systems; preferably PeopleSoft.

· Proficiency with learning management systems; preferably Blackboard.

· Proficiency with social media platforms.

· Proficiency with computer software applications including Microsoft Windows and Microsoft Office Suite with Word, Excel, Outlook, PowerPoint, Publisher, Teams, and etc.

An offer of employment is contingent upon successful completion of due diligence background check and verification of credentials. Proof of US citizenship or eligibility for U.S. employment will be required prior to employment (Immigration Control Act of 1986).

Please be advised, COVID-19 vaccinations are not required but encouraged for all eligible students, faculty and staff returning to USM institutions. This protocol is subject to change.

Bowie State University is an equal opportunity/affirmative action employer.