Operates as the primary point of contact for key customers during issue resolution through calls and emails - Provides unique and elevated customer service to the account in support of Beacon’s sales efforts - Partners with the OSR to develop strategies to become the number one roofing distributor per the customer’s wallet – and achieve that by maintaining a strong working relationship with focused customers in everyday interactions - Manages end-to-end order management process by tracking order... more details
Overview Joining Beacon Building Products as a Key Account Manager means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future. Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference. What you will earn: Competitive Pay with Bonus Potential: We make sure that your hard work is recognized. Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.? Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.? 401(k) Match: Ensure a secure future with fairmatching of your retirement contributions.? Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications. What you will do: • Operates as the primary point of contact for key customers during issue resolution through calls and emails • Provides unique and elevated customer service to the account in support of Beacon’s sales efforts • Partners with the OSR to develop strategies to become the number one roofing distributor per the customer’s wallet – and achieve that by maintaining a strong working relationship with focused customers in everyday interactions • Manages end-to-end order management process by tracking orders, checking stock availability, ‘Sense-checking’ orders, suggesting complementary products with existing orders to catch any potential mistakes and collecting customer feedback • Engages in independent discussions with manufacturers to track and learn about products to educate customers • Makes strategic recommendations to customers, including Private Label and digital (Beacon PRO+), to drive private label products and digital penetration, along with other promotional programs • Collaborates with the Branch Manager and OSR to improve the service offering as part of Customer Experience • Partners with OSR and Sales teams to prep and deliver Quarterly Business Reviews • Attends regularly scheduled key business meetings with the OSR and Branch Manager to drive sales • Processes customer orders when it is most convenient for the customers’ business, ensuring timely and complete deliveries • Prepares purchase order details for customer meetings (logistics, timing, customer data, etc.) • Supports OSR’s sales efforts through the account planning process for priority customer accounts • Resolves day-to-day issues quickly, efficiently, and safely for the customer, including issue resolution across branches in the market to resolve order entry issues, on time delays, unloading problems, delivery delays, missing material, billing errors, etc. What you will bring: • Minimum 4+ years of relevant Sales or Customer Service experience • Industry knowledge in residential roofing or commercial roofing materials is a plus • Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables • Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills • Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint) • Professional written and verbal communication skills to communicate effectively across all levels • Moderate travel up to 25% as needed for business purposes • Work assignments may be completed remotely and/or in available company offices
