Researches, evaluates, and implements new products based on the latest environmental trends and regulatory requirements. Implements new procedures to maintain inventory supplies with established par levels and participates on committees to align departmental activities. Ensures documentation, staff training, and labor relations activities comply with governing agencies regulations and standards. Manages the daily activities of the department, including driving the identification and implementati... more details
Description:
Job Summary:
Researches, evaluates, and implements new products based on the latest environmental trends and regulatory requirements. Implements new procedures to maintain inventory supplies with established par levels and participates on committees to align departmental activities. Ensures documentation, staff training, and labor relations activities comply with governing agencies regulations and standards. Manages the daily activities of the department, including driving the identification and implementation of initiatives to decrease cost and increase service levels, overseeing unit-based teams, and allocating staff and resources to ensure work techniques, quality assurance standards, and department policies and procedures are adhered to. Ensures facilities are maintained in a safe, clean, and operationally effective condition by overseeing operational programs, monitoring the progress of inspections, and evaluating performance and member satisfaction. Supports resource planning and forecasting by overseeing the hiring and scheduling of employees, designing and implementing training and development, and monitoring the department budget. Supports and encourages workplace safety by holding teams accountable for the utilization of processes and tools to eliminate injuries, ensuring safety investigations are completed on time, and developing safety reports.
Essential Responsibilities:
Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
Ensures clean and sanitary facilities (e.g., offices, restrooms, conference rooms, lobbies, elevators, parking lots) by: overseeing operational programs to ensure buildings are maintained in a safe, clean and operationally effective condition; guiding and supporting managers in managing the daily operations (e.g., cleaning and sanitizing responsibilities); monitoring the progress of general and formal inspections (e.g., ATP, glow gel, UV-light), compiling data for inspection results, reviewing reports, and addressing any issues that arise; and managing area inspections with assigned environmental services personnel to evaluate performance, member satisfaction, and infection prevention program compliance.
Maintains environmental services equipment and supplies by: evaluating and driving the implementation of new products in accordance with the latest environmental trends, products, and regulatory requirements; researching the latest environmental trends, products, and regulatory requirements and advocating for these approaches to deliver efficient and effective environmental services; identifying and implementing new procedures to maintain inventory supplies with established par levels; and integrating department activities with those of other departments by attending and participating in medical center, Local Market, and regional committees (e.g., peer groups, safety, disaster, infection control, interior design, and recycling committees).
Ensures legal and regulatory compliance by: developing, initiating, and maintaining EVS departmental policies/procedures relative to Occupational Safety and Health Administration (OSHA), Department of Health Services (DHS), The Joint Commission, Center for Disease Control (CDC) guidelines, Center for Medicare and Medicaid Services (CMS), waste stream management and other governing agency regulations and standards; developing, planning, implementing, documenting, and overseeing operations within staff training programs and ensuring full program compliance; maintaining documents across teams to ensure documentation (e.g., terminal cleaning logs, destruction manifest binders, yearly competencies) is complete, accurate, and readily available for surveyors; and overseeing labor relations activities of the department, ensuring compliance with local contracts.
Ensures quality assurance and improves departmental processes by: managing the daily operations of the department; allocating staff and resources for effective environmental services operations to ensure that work techniques, quality assurance standards, department policies and procedures and job specification are adhered to; driving identification and implementation of initiatives to decrease costs and increase service levels with the organizations overall goals and objectives; driving and overseeing the implementation of best practices to generate new and innovative ideas to improve service and reduce costs; overseeing unit-based teams (UBTs) to support collaborative relationships with union employees for projects, goals, and strategic initiatives; and managing and developing department activities with those of other departments by attending and participating in Medical Center, Local Market and regional committees such as peer groups, safety, disaster, infection control, interior design and recycling committees.
Supports resource planning and forecasting by: overseeing and providing feedback on the hiring and scheduling of employees to ensure accurate staffing levels at each facility; designing, implementing, and evaluating employee training and development to meet established performance standards, teamwork, and service criteria; and monitoring the department budget, researching and resolving variances as they arise.
Supports workplace safety by: holding teams accountable for the utilization of processes and tools to eliminate injuries and increase workplace safety; ensuring safety investigations are completed on time and providing support to managers who are conducting investigations; and developing reports on safety trends and supporting a culture of workplace safety across teams.
Minimum Qualifications:
Minimum two (2) years of experience managing operational or project budgets.
Minimum five (5) years of experience in a leadership role with or without direct reports.
Bachelors degree in directly related field AND minimum eight (8) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field OR Minimum eleven (11) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Process Improvement; Cost Optimization; Facilities Management/Operations; Written Communication; Compliance Management; Safety and Environmental Health Management; Execution excellence; Labor Economics, Contract, & Law; Employee Training; Interpersonal Skills; Delegation; Mentoring and Coaching; Computer Literacy; Accountability; Adaptability; Member Service; Compliance; Custodial Equipment Operation; Cleaning Equipment Maintenance; Cleaning Policies and Procedures; Cleaning Supplies and Chemicals; Floor Care; Inventory Control; Safety and Security Laws; Medical Waste Management; Medical Sanitation and Infection Control; Union Work Environment
Preferred Qualifications:
American Society for Health Care Environmental Services (ASHES), International Executive Housekeepers Association (IEHA), or Certified Health Care Environmental Services Professional (CHESP) Certification.
Four (4) years of experience in Health Care or another heavily regulated industry (e.g., Manufacturing).
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