Job Abstract

KAG is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.

At KAG, it’s our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.

We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!

Position's Pay Range: $17.45 - $20.87/hr. depending upon experience

Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Essential Functions

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors

Qualifications

• High School diploma or equivalent
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Prior experience with VMRS codes is preferred.
• Must be dedicated and driven individual.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.

#NDMP