Manages the coordination and administrative support of the Learning and Development Team's daily operations including, maintaining records, data reporting, providing administrative and technical assistance, and event planning. ESSENTIAL FUNCTIONS:Training and Event Logistics: Coordinates and manages all logistics for Learning and Development such as learning and development scheduling, event space scheduling/reservations, room set-up, materials production, shipping, invoice and PO processing. LM... more details
Resp & Qualifications
PURPOSE:
Manages the coordination and administrative support of the Learning and Development Team's daily operations including, maintaining records, data reporting, providing administrative and technical assistance, and event planning.
ESSENTIAL FUNCTIONS:
- Training and Event Logistics: Coordinates and manages all logistics for Learning and Development such as learning and development scheduling, event space scheduling/reservations, room set-up, materials production, shipping, invoice and PO processing.
- LMS Administration: Acts as a LMS administrator. Performs tasks and activities for the Learning and Development team including data entry for LMS (e.g. inputs courses), facilitates and manages training enrollment, generates training reports, etc. Coordinates course testing for all e-Learning including mandatory training. Performs routine/ad hoc systems and updates testing. Provides systems training to future LMS administrators.
- Administrative, Training and Technical Support: Provides administrative, training and first-level technical support including management of ODL inboxes, routing HR Connect OneStop requests, backup virtual learning producer for VILT sessions. Supports VP, Talent and ODL team.
- Data Collection and Reporting: Supports the development of reporting metrics to measure training effectiveness across the organization. In conjunction with PM, gathers data for biweekly OD/L dashboard.
- Communications Liaison: Acts as a communications liaison by coordinating communication timing with the Communications team for OD/L. Attends HR Comms call to provide feedback to OD/L stakeholders.
- Other duties as assigned.
QUALIFICATIONS:
Education Level: High School Diploma or GED.
Experience: 1 year experience in training administration/coordination.
Preferred Qualifications:
- 1-3 years' experience in training administration/coordination, data collection and reporting, and technical support.
Knowledge, Skills and Abilities (KSAs)
- Excellent communication skills both written and verbal.
- Ability to recognize, analyze, and solve a variety of problems.
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
- Proficient in Microsoft Office applications.
- Excellent communications skills both written and verbal.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $37,296 - $68,376
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Organization Development
Equal Employment Opportunity
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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