Identify gaps, and provide suggestions for improvements to existing workflows and instance configurations to streamline use and increase performance. Assist with completing Jira configurations for design, development, and implementation activities, in adherence with the Atlassian’s recommendations. Able to create Jira reports, dashboards and planning views using JQL based on different user requirements and provide stakeholders with actionable project metrics and status reports. Drive strategic r... more details
Do you ever wonder what happens inside the cloud?
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
We want people who are passionate about staying on top of the latest IT trends and have an excellent knack supporting internal employees.
You will play an integral role by administering the DigitalOcean Jira and Confluence Cloud environment. You will be troubleshooting operational issues, providing technical solutions to operational problems, contributing to upgrades and implementation of new functionality, and providing the overall upkeep and maintenance of Jira and Confluence instances. You will also be working with internal business partners to define requirements for advanced customizations, automation, and integrations.
What You’ll Be Doing:
Identify gaps, and provide suggestions for improvements to existing workflows and instance configurations to streamline use and increase performance.
Assist with completing Jira configurations for design, development, and implementation activities, in adherence with the Atlassian’s recommendations.
Able to create Jira reports, dashboards and planning views using JQL based on different user requirements and provide stakeholders with actionable project metrics and status reports.
Drive strategic roadmap for better tool utilization through training, coaching, and optimization - enabling stakeholders to work with even greater productivity.
Conduct training on Jira and Confluence to reinforce best practices
Develop knowledge base articles and training materials
What We’ll Expect From You:
4-8 years of minimum Jira & Confluence development, in either On-Premise or Cloud environments
Knowledge of Scrum, Agile, SAFe, and continuous integration, and continuous deployment practices
Knowledge of the Atlassian product suite at admin and super-user level
Knowledge of system access and permissions configurations to ensure compliance and enforce best practices
Understanding of Jira Service Management as both a service desk agent and project administrator
Interested in transforming business processes into Jira configurations
A pleasant demeanor and the ability to communicate in user-friendly language
A strong customer-first mindset
Willingness to learn and continuously improve your skills
Ability to work with minimum supervision and managing your time carefully
Why You’ll Like Working for DigitalOcean:
We reward our employees. The base salary range for this position is between $88,000.00 - $115,000.00 based on relevant years of experience and skills. The salary range for this role is specific to candidates located within the U.S. and will vary for candidates outside the U.S.. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, flexible vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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