Perform basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provide exceptional customer service in a prompt, efficient and courteous manner. Respond to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develop basic knowledge of products/services offered by Apple Bank to effectively assist the customer; recognizes opportuni... more details
E 170th St., Bronx, New York
Pay Range: $18.50/hr- $22.50/hr
The Teller processes a variety of routine financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments, while delivering exceptional customer service. The incumbent actively engages customers and provides them with basic information regarding Apple Bank products/services and refers customers to more experienced colleagues to provide suitable financial solutions. The Teller is responsible for maintaining and balancing a cash drawer, listens to customers attentively, escalates issues to branch management as required and complies with Apple Bank policies and procedures to minimize risk and protect the financial well-being of the customer.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures.
- Provide exceptional customer service in a prompt, efficient and courteous manner.
- Respond to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members.
- Develop basic knowledge of products/services offered by Apple Bank to effectively assist the customer; recognizes opportunities to offer additional bank product and services by referring customers to the appropriate colleague within branch, meeting assigned referral goals.
- Comply with all operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments.
- Maintain a cash drawer and follows proper balancing and reconciling procedures; prepares daily proof sheet at the close of business each day.
- Provides additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency.
- Perform non-teller clerical duties on a periodic basis.
- Adheres to the Bank’s Code of Conduct.
- Perform other duties and tasks as requested.
SKILLS, EDUCATION, & EXPERIENCE
- High school diploma or GED required.
- Minimum 6 months of cash handling or customer service experience required, prior teller experience preferred but not required.
- Customer service focus with ability to actively listen, eliciting information, comprehending customer issues/needs, and recommending solutions.
- Must display ability to understand Apple Bank product offerings.
- Strong interpersonal and organizational skills required.
- Excellent communication skills (verbal + written).
- Display courteous and friendly behavior.
- Detail orientated and ability to function in a fast-paced environment.
- General math and basic computer skills required.
- Display willingness to be cross trained on non-teller functions.
- Self-motivated and ability to multitask effectively.
- Must display sound judgment and discretion when utilizing confidential information.
- Possesses strong work ethic, positive attitude.
- Ability to stand for extended periods of time.
- Ability to work weekends/extended hours and at neighboring branch locations when necessary.
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
