Job Summary:
Performs various front office and back office patient care duties. More specifically, this position will assist with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time.
Department: HVA Medical Group
Location: 1124 East Ridgewood Ave, Ridgewood, NJ 07450
Status: Full Time
Shift : Days
Hours: Varies
Job Essentials:
- Greets patients and visitors in a prompt, courteous, and helpful manner, as well as to demonstrate effective communication skills with patients, visitors, co-workers, physicians, and other departments in accordance with Service Excellence Standards.
- Registers all patients in EMR. Includes retrieval of all demographics, financial and insurance information from patients. Secures all necessary signatures on required forms, and all check-in / check-out processes.
- Answers incoming calls, screens calls, takes messages, and provides information to the appropriate care team.
- Demonstrates appropriate and courteous telephone etiquette during telephone exchanges.
- Assists with booking patients in scheduling appointments to ancillary labs etc.
- Treats all individuals with respect including but not limited to patients, visitors, physicians and co-workers by using our G.R.E.A.T communication standards and abiding by HIPAA.
- Sorts and delivers mail, medical records, and other correspondence.
- Attends meetings as required and participates in departmental quality assurance endeavors.
- All other tasks as assigned.
Education Requirements:
- High School Diploma or Equivalent
Englewood Health, one of New Jersey’s leading hospitals and healthcare networks, delivers nationally recognized inpatient and outpatient care through its hospital and network of physician practices, urgent care centers, and imaging centers. Englewood Hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. It is recognized as a 2022-23 Best Regional Hospital by US News & World Report, holds the Leapfrog Hospital Safety Grade ‘A’ (spring 2023), and was named a Leapfrog Top Teaching Hospital (2022). Englewood Hospital is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program in 2021. The Englewood Health Physician Network—a coordinated network of more than 600 office-based and hospital-based providers—offers primary care, specialty care, and urgent care at more than 140 locations in five counties across northern New Jersey. Areas of clinical excellence offered by the health system include cardiac surgery and cardiac care, cancer care, orthopedic surgery, primary care, spine surgery, vascular surgery, and women’s health, as well as bloodless medicine and surgery and minimally invasive robotic surgery. Englewood Health’s focus on health equity and population health encompasses outreach to underserved communities to enhance individual and public health, prevent disease, support lifelong wellness, reduce the burden of mental health challenges and substance use disorders, and meet the cultural, social, and holistic needs of specific populations. With its high-quality, culturally sensitive inpatient care, outpatient services, and community health and wellness programs, Englewood Health delivers a healthcare experience that puts patients at the center.
