Learn how to perform the following retail banking positions through in-branch training rotations: Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager. Attend a variety of assigned training courses to develop a comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements. Review daily reports and conduct branch audits; ensure compliance with company pol... more details
The Management Associate participates in a 6-to-18-month management development training program designed for participants to gain the requisite knowledge and leadership skills in order to advance into an Assistant Branch Manager position within the footprint of Apple Bank’s retail banking network. The successful candidate should demonstrate a high level of initiative, discretion, and judgment and must be able to take ownership of the learning process through the completion of training courses, rotations, assignments, and objectives that are outlined in their personal development plan. Over the course of the program, the incumbent learns to develop the capability to independently manage a branch, including the teller unit, platform, and other ancillary operations, as well as how to provide support to the Branch Manager in the achievement of business development, customer service and operational performance goals that maximize profitability.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Learn how to perform the following retail banking positions through in-branch training rotations: Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager.
- Attend a variety of assigned training courses to develop a comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements.
- Review daily reports and conduct branch audits; ensure compliance with company policies, procedures and audit requirements.
- Learn processes and functions of our key support areas through a series of department rotations on the corporate side of the business to understand the responsibilities handled by these departments that support the branch network.
- Develop a focused management/leadership style; coach and evaluate branch staff.
- Contribute to the enrichment of the branch culture by motivating team members and enhancing morale.
- Demonstrate ability to identify customer needs and recommend products and services, both personally and through the effective coaching of employees.
- Minimize and resolve customer complaints through employee coaching and training.
- Perform all operational duties as required, during peak periods to maintain coverage, including teller line functions.
- Conduct staff meetings to discuss bank/branch objectives; establish priorities in order to ensure compliance with established policies and procedures.
- Make sound decisions regarding approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud.
- Notarize legal documents for bank customers.
- Perform other job-related duties or special projects as assigned.
SKILLS, EDUCATION, & EXPERIENCE
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Business preferred.
- 3+ years of retail banking experience
- Prior supervisory experience preferred.
- Must have strong customer service and sales experience.
- Demonstrated leadership and decision-making skills.
- Knowledge of banking products and services preferred.
- Effective problem-solving skills.
- Strong interpersonal skills and communication skills (verbal + written).
- Strong computer skills preferred (Microsoft Office suite of products).
- Must be a team player.
- Ability to motivate and achieve results through the coaching of others.
- Detail oriented with strong organizational skills and ability to multi-task.
- Licensed Notary Public for New York State.
- Display willingness to adjust schedule to work at various branch and corporate office locations, for various lengths of time, including weekends and extended hours.
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
