The dispatcher is responsible for effectively communicating between customers and service technicians, ensuring customer needs are addressed and resolved promptly while delivering superior customer service. This role operates on a rotational schedule of 7 days on (6 pm - 6 am) followed by 7 days off. DUTIES AND RESPONSIBILITIES Answer phone calls and directly communicate with customers to gather job-related information. Receive and prioritize requests for service from customers and internal dep... more detailsartments. Coordinate with customers and technicians as needed. Provide superior customer service through effective communication. Respond promptly and efficiently to customer inquiries. Dispatch technicians and communicate estimated time of arrival (ETA) to customers. Monitor the status and location of all field personnel and equipment. Enter tickets in D 365 and Work Orders in my. Maintenance. Coordinate with other departments to ensure seamless operations and customer satisfaction. Understand and adhere to all legal requirements and company policies, including but not limited to Finance, Human Resources, Legal and Compliance, Quality, and HSES. Fulfill financial responsibilities as communicated by the manager or per the local/global Delegation of Authority, when applicable. Comply with all Nabors Policies, Systems, and Standards, including Compliance and Legal, Finance, Human Resources, Quality, and HSE. Assist Rig. LINE 24/7 with overflow call volume and other related duties. Perform other duties as assigned. MINIMUM QUALIFICATIONS High school diploma or equivalent Organized and detail oriented with excellent verbal and written communication skills. Expert level Microsoft Excel, and Microsoft Word skills, phone and filing duties. Ability to interpretate and understand geographic information portrayed on a map. Strong verbal and written communication skills. PREFERRED QUALIFICATIONS - Product knowledge with Catwalks, Top Drives and Wrenches- Previous dispatcher experience and/ or experience with drilling equipment- Spanish speaking BEHAVIOR COMPETENCIES: - Good Judgement and the ability to make quick decisions- Good Customer service skills- Teamwork- Technological Skills- Organizational Skills. TECHNICAL COMPENTENCIES: Product Knowledge ability to respond to queries related to Rig equipment. PHYSICAL REQUIREMENTS / WORKING CONDITIONS: Requires close vision, color vision, peripheral vision, and the ability to adjust focus. Typically works in a moderately noisy, business office environment.
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