Job Abstract

In this role, you will lead the modernization of YouTube's creator support, which ensures all our creators get swift resolution to their questions and issues so they can get back to creating great content. You will drive initiatives that launch major leaps forward in our impact and scale efficiency. You will work across Business and Product teams to develop robust answers to critical and complex problems, set the strategy, analyze data to prioritize levers to achieve it, develop those innovations, and land the new ways of working. You will interact with key stakeholders, C-level executives and cross-functional leaders as you drive alignment. You will be an integral part of the Go-To-Market team, investing to further build our community and being a culture-carrier for the team. You will be a key contributor in a high-energy growth environment. You will partner with executive stakeholders to think through strategic issues, and communicate effectively with global teams to drive significant initiatives.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $142,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Determine how to address solving creator support’s biggest opportunities and most challenging problems.
• Structure, launch, and drive workstreams by developing hypotheses, translating these hypotheses into work plans, conducting analysis including YouTube case data, business drivers and operating metrics, and extracting the right insights and implications.
  
• Prepare presentations and clearly communicate recommendations to YouTube’s executives and the broader organization.
  
• Work with cross-functional teams to align on recommendations, execute experimentation plans, and manage change successfully.
  
• Be a culture-carrier for the team.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in consumer support management, operations or customer service, including roles in strategy setting/consulting.
  
• 3 years of experience working with executive stakeholders.
  
• 2 years of experience developing business strategies or managing cross-functional initiatives.
  

Preferred qualifications:

• MBA or equivalent practical experience.
  
• 10 years of experience in professional services (e.g., consulting, investment banking) or a corporate strategy role.
  
• Experience in support or customer success in a Business-to-Business company or consulting firm.
  
• Experience in consumer internet and media industries.
  
• Experience with SQL.