Under limited supervision, achieves the sales goal of the business unit through planning, coordinating and managing all operations of the store. These operations include: ensuring an excellent sales and customer service experience with customers, meeting and exceeding the store’s annual sales goal, accountability for the Profit and Loss statement, inventory shrinkage, coaching associates and high quality of work life results. We are Boaters serving Boaters with a mission of More Water, Less Hass... more details
Job Summary:
Under limited supervision, achieves the sales goal of the business unit through planning, coordinating and managing all operations of the store. These operations include: ensuring an excellent sales and customer service experience with customers, meeting and exceeding the store’s annual sales goal, accountability for the Profit and Loss statement, inventory shrinkage, coaching associates and high quality of work life results.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Supervisory Responsibilities:
Enjoy coaching, mentoring and growing your team for excellent store operations.
Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.
Duties/Responsibilities:
Work with PRO Market Team to grow and support customer base in service area
Drive sales through execution and timely delivery of product
Work with Store Manager to schedule staff to meet demand
Manage all orders in Order Entry System and prioritize as needed
Ensure the Hub and staff are representing the highest expression of our brand and the service we provide
Deliver excellent customer experience with every interaction
Schedule and execute picks to meet SLAs (service level agreements) for product fulfillment
Ensure seamless and efficient process for pick, pack, and shipping of product
Provide resolution for any issues or customer dissatisfaction
Manage all PRO orders processed through the store both pick-up and delivery
Insure Store Staff is educated and train to support PRO customer business
Create and coordinate any transfers or special purchases for non-stock product
Follow up on past due orders and incoming product transfers
Use best practices and procedures to ensure inventory accuracy
Provide all required paperwork for delivery of products to customer
Coordinate van deliveries to meet customer delivery expectations
Keep areas neat, clean and organized eliminating any bottlenecks or interruption to order flow
Ensure all needed tools and supplies are available for efficient processing of orders
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalent.
At least two years related experience required.
Physical Requirements:
Must be able to lift up to 50 pounds at times.
Ability to be mobile on the sales floor for extended periods of time.
?To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
