The Epic Resolute Professional Billing Senior Analyst functions as the primary support contact and expert for the Epic Resolute application. Works under the direction of the Supervisor/ Manager to configure, build and install the application. The Epic Resolute Billing Analyst coordinates all issues that arise during the application build phase. Key operational activities include primary responsibility for analyzing workflows and understanding policies, procedures, and constraints of the clinical... more details
The Epic Resolute Professional Billing Senior Analyst functions as the primary support contact and expert for the Epic Resolute application. Works under the direction of the Supervisor/Manager to configure, build and install the application. The Epic Resolute Billing Analyst coordinates all issues that arise during the application build phase. Key operational activities include primary responsibility for analyzing workflows and understanding policies, procedures, and constraints of the clinical or business operations supported by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. Develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. The Epic Billing Analyst functions as a contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods.
Qualifications
Bachelor’s Degree preferred in a health-related discipline (Nursing, Pharmacy, etc.), Computer Science, Business Administration, Liberal Arts, Science, or related field. In leu of a degree, three (3) years of experience in information systems with preference given to candidates from a patient care environment. Direct experience with electronic medical records is preferred. Prior Epic experience in Resolute, Prelude, Grand Central or Cadence is highly desirable. Must complete certification on an Epic application specified by management within 6 months of training. Ability to maintain and assist in managing project work plans. Demonstrated interpersonal skills working in a service-oriented environment. Effective written and oral communications a must. Established organizational and problem-solving skills are required. The Billing Analyst must be a skilled communicator who makes decisions independently and in collaboration with others. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt to use of the application. Equivalent education, experience and/or training may be substituted for the degree requirements. Additional relevant experience, or clinical expertise, may be substituted for information systems experience.
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