Supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy's standards and protocols Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination Assist Unit Manager in selection and hiring of crew members Perform Uni... more details
Job Details
Burbank, CA
$19.00 - $20.00 Hourly
Description
Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy’s Hamburgers is looking for you to join our outstanding team!
The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:
General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy’s standards and protocols
Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination
Assist Unit Manager in selection and hiring of crew members
Perform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days off
Resolve customer incidents, complaints; handle media inquiries
Assist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation
Ensure all staff members are aware and comply with restaurant security and surveillance practices
Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries
Assist in weekly inventory and weekly close procedures
Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc.
Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services
Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam
stations, cashier and janitorial duties according to Company standards
Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
Follow food safety procedures
Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
Demonstrate a high level of quality of work, attendance and appearance
Adhere to all Company policies, procedures and safety regulations
Adhere to all local, state and federal laws
Perform other duties assigned by manager related to your position
What’s in it for you?
Health benefits (regular full-time status)
Vacation Pay
Sick Leave
Employee Meal Program
Growth opportunities
Tommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.
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