Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and show... more details
JOB OVERVIEW:
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Financial Returns
Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
Report to supervisor of needed repairs and unsafe conditions
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
People
Promote teamwork and quality service through daily communication and coordination with other departments.
Guest Experience
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
Responsible Business
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
Follow established safety procedures at all times - and wear protective equipment when needed
May regularly assist with deep cleaning projects
May assist with other duties assigned
May have turndown duties.
QUALIFICATION AND REQUIREMENTS
Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.
This job requires ability to perform the following:
Carrying, lifting, pushing or pulling items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
May be required to work nights, weekends, and/or holidays
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