The General Manager is responsible for the overall performance of the warehouse, including operations, customer service, office operations and IT. The position has direct leadership accountability for their staff and strives to build effective teams through planning, organizing, and directing all office and warehouse activities. The General Manager assists senior management in establishing warehouse performance objectives and is accountable for achieving these objectives. Responsibilities: Opera... more details
Overview:
The General Manager is responsible for the overall performance of the warehouse, including operations, customer service, office operations and IT. The position has direct leadership accountability for their staff and strives to build effective teams through planning, organizing, and directing all office and warehouse activities. The General Manager assists senior management in establishing warehouse performance objectives and is accountable for achieving these objectives.
Responsibilities:
Operations –Ensures development of systems and procedures for operating and managing physical facilities. Meet or exceed company and client KPI expectations with regard to inventory, shipping, receiving and process quality standards. Establish a continuous improvement program to drive productivity, reduce cost and drive a safe and more efficient work place.
Labor Management – Directs warehouse management team; develops and maintains a productive work team; creates programs to coach, counsel and discipline staff members; implements effective evaluation system to assist on effective performance management.
Information Technology – Ensures the creation of necessary information technology to meet company objectives and facilitate efficient operations.
Customer Service – Maintains appropriate contact with all accounts and responds to requests; assures that customers receive excellent warehouse and administrative support; assists in establishing customer service standards for all accounts.
Financial Management – Develops and recommends an annual operating budget; manages a system of controls to ensure that service levels and financial performance goals are met; assures that all accounts achieve pre-determined profit standards.
Equipment & Facilities – Procures equipment and facilities required to assure efficient operation; develops programs for maintaining company standards of safety, sanitation, maintenance, security and housekeeping.
Qualifications:
Minimum Qualifications
10 + years of supply chain experience with some exposure to the 3PL industry.
Warehousing/Fulfilment experience with multiple channels of business in a high tech vertical
Demonstrated leadership qualities and ability to motivate a team.
Must have a thorough knowledge of the key metrics that drive our business and how to develop those that are not in place.
Excellent negotiating skills.
Proven successful project management skills.
Complete understanding of P & L process, financial drivers of the facility, profit margins.
PC skills including: MS Office (Excel, Word, PowerPoint, Access, Outlook, Project).
Strong analytical skills – data driven with the required ability to explain complex issues, present alternatives, and influence others to reach the optimal solution.
Four-year college degree in Business or related field required. Logistics and/or Industrial Engineering Degree preferred.
Key competencies
Strategic and Commercial thinking
Attracting and developing talent
Driving People Performance
Working & Managing as a Team
Judgment & Decision Making
Innovation & Continuous Improvement
Operational Excellence
Business & Technical Skills
Customer Driven
Building Relationships & Networks
Communicating & Influencing Others
Ethics & Integrity
The typical starting salary range for this position is: $141,000 - $183,000.
The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.
Candidates are eligible for the following benefits:
• PTO • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • 8 paid holidays • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program
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