SUMMARY: Assist with accurate and timely prescription processing. Communicates with patients over the phone and in pharmacy to address customer service issues. Assist with housekeeping and maintenance of pharmacy. Pharmacy technician will be responsible for additional tasks assigned by the pharmacy manager. Senior pharmacy technicians will be responsible for additional clinical and administrative tasks assigned by the pharmacy manager
SUPERVISOR: Pharmacy Manager
DUTIES AND RESPONSIBILITIES:
Assist in Prescription Processing
- Accurately and timely fill all prescriptions
- Input patient and prescription data into the computer system
- Process 3rd party billing and insurance rejections
- Retrieve the appropriate medications from stock
- Place the appropriate medications into prescription containers
- Create prescription labels and put them on appropriate prescription containers
- Complete paperwork related to filling prescriptions
- Refer drug questions to the Pharmacist
- Process patient assistance program requests
- Follow current and new Federal and State Laws
- Help with medication delivery when needed
Customer Service
- Ensure prompt service by assisting patients
- Answer telephones promptly
- Retrieve prescriptions from the will-call area for patients
- Complete pharmacy patient transactions on the cash register
Assist with housekeeping and maintenance of pharmacy
Additional tasks as assigned by the pharmacy manager
Senior pharmacy technicians will be responsible for additional clinical and administrative tasks assigned by the pharmacy manager, including inventory, cycle counts, auditing requests, recalls, etc.
MINIMUM QUALIFICATIONS:
Required experience and education:
- Must be 18 years old or older
- Must have clean Background Check- WebCheck (BCI & FBI)
- Must have basic computer skills
- Bi-lingual skills – preferred
- Pharmacy technician must have 1-year experience or graduation from a pharmacy technician program.
LICENSES OR CERTIFICATIONS REQUIRED:
- Senior pharmacy technicians must be registered as a certified pharmacy technician with the Ohio Board of Pharmacy. Additionally, senior pharmacy technicians must have passed either the Exam for the Certification of Pharmacy Technicians (ExCPT) or the Pharmacy Technician Certification Examination (PTCE) and maintain certification in Good Standing with either the Institute for the Certification of Pharmacy Technicians (ICPT) or the Pharmacy Technician Certification Board (PTCB).
COMPLIANCE:
This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sustain extended periods of standing and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally sit, walk, climb or balance, stoop, kneel, crouch or crawl. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.
The employee must have legible fingerprint on at least one finger (to be identified by a Digital Persona fingerprint scanner).
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
This is acknowledging that I have read and understand the requirements of the position. I understand that the agency has the authority to change the duties of this position as agency needs dictate.
