This role leads a team to provide initial and ongoing content creation and training delivery for account management, account directors, payor access, FRM and Integrated Team for customer facing colleagues in the United States. This role oversees the design, development and implementation of general account management, retail, field reimbursement, access and reimbursement and integrated account team related training strategy and programs for all commercial colleagues across business units, as wel... more details
ROLE SUMMARY
This role leads a team to provide initial and ongoing content creation and training delivery for account management, account directors, payor access, FRM and Integrated Team for customer facing colleagues in the United States. This role oversees the design, development and implementation of general account management, retail, field reimbursement, access and reimbursement and integrated account team related training strategy and programs for all commercial colleagues across business units, as well in-depth trainings for relevant colleagues. This role will be a member of the Customer Engagement Training leadership team, will work across the LT for needed cross-functional coordination and will serves as a core partner to business leaders over such functions to ensure strategic partnership and alignment.
ROLE RESPONSIBILITIES
- Lead and develop direct reports for optimal skills needed to shape, evolve and deliver best-in-class training results.
- Ensure all training curriculum has been developed and delivered in compliance with Pfizer legal requirements.
- Ensure clear goals (metrics such as training effectiveness, value, and impact) and sustainability strategies are in place and measured for core role curriculum.
- Gather best practices and share across needed multi-stakeholder groups and the Customer Engagement Training leadership.
- Act as a thought leader and stay updated in Account Planning and Management and payor and healthcare market (Medicare, Medicaid, 340B, Oncology Care Models, Buy &Bill, Health Plans, PBMs, GPOs, Specialty Pharmacy etc.)
- Partner effectively with all internal partners (BU Leadership, US Market Access, KAM Leadership, Cross BU Working Group, Marketing, Medical, Sales, Regulatory Legal, Compliance, Global Skills Development, etc.) to evaluate and prioritize training needs of general and BU-specific Account Management, FRMs, Retail and GA&V teams.
- Lead the design, development, delivery, and continual updates of training strategies and programs for account management, field reimbursement, retail, access and reimbursement in alignment with business strategies.
- Develop, maintain, and update curriculums of the Pfizer Integrated Account Teams, Account Management, Retail, FRM and GA&V Core Skills Curriculum
- Work with Customer Engagement Content Development Teams to fill training gaps and emerging needs
- Conduct regular reviews with Key Business Stakeholders to ensure the curriculum meets requirements for engaging with business customers and accounts
- This role will manage approximately 9 colleagues.
BASIC QUALIFICATIONS
- Bachelor’s degree required
- 15+ years of training, sales, account management, key account management, payor access, retail and reimbursement related experiences or combination of experiences
- Excellent managed markets, access and reimbursement knowledge including strategies and models associated with Pfizer products.
- Deep experience and knowledge of the principles, concepts and theories with account management
- Understanding of the bio pharma industry and the ability to translate business needs into training strategy
- Previous experience leading people and matrixed organizations within commercial (i.e. sales, account management, marketing etc.) including developing people to meet goals, providing constructive feedback, and employee motivation.
- Executive presence and ability to influence senior stakeholders internally and externally
- Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet share objectives
- Outstanding presentation, facilitation and writing skills
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Strong record of coaching teams to achieve personal and organizational goals
- Project Management experience and organizational abilities to simultaneously manage multiple complex projects
- Demonstrated creativity skills, with a track record of creating innovative ideas, develop new and better ways of working
- Ability to make sense of complex information to make sound judgment and decision making with minimal direction
- A track record of holding self and others accountable to meet commitments
- Experience leading a diverse team to achieve common goals, leveraging diverse perspectives.
- Ability to understand the business environment and objectives and develop solutions accordingly
PREFERRED QUALIFICATIONS
- Familiarity with Pfizer systems and the use of technology in training
Other Job Details:
- Last Day to Apply: July 5, 2024
- Additional Locations: Any US Commercial PFE Site
- Position is hybrid and will require to work 2 to 3 days per week from site
- Not eligible for Relocation Package
- Eligible for employee referral bonus
The annual base salary for this position ranges from $205,400.00 to $342,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $184,900.00 to $308,100.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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