Job Abstract

Responsible for resolving application and system issues related to multiple applications. Responsibilities: - Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service. - Liaison between IT and the business team. Participate in project prioritization and business adoption. - Attend meetings with internal customers and/or outside vendors to jointly determine needs. - Train other staff me... more details

General Description: Responsible for resolving application and system issues related to multiple applications.

Responsibilities:

• Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service.

• Liaison between IT and the business team. Participate in project prioritization and business adoption.

• Attend meetings with internal customers and/or outside vendors to jointly determine needs.

• Train other staff members on troubleshooting and diagnosing problems.

• Assist in system upgrades, installations, and testing of the applications.

• Provide support for critical situations (in conjunction with others).

• Ensure environments are set up, ready per schedule and administered throughout project phases.

• Ensure compliance with IT policies and procedures; support internal/external audits

• Document activities and create reference materials. Includes detailed remediation steps, notices, reminders, technical standards and security policies.

Cyber Security Job Responsibilities:

• Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)

• Keep up to date with security updates and improvements. Implement improvements as appropriate.

• Protect systems against unauthorized access by appropriately defining access.

• Upgrade systems by implementing and maintaining security and technical controls.

Knowledge, Skills and Abilities:

• 3+ years of Insurance Operations/Accounting knowledge or IT Support

• Microsoft SQL Knowledge

• Working knowledge of insurance applications. Includes Sagitta, BenefitPoint, ImageRight, ConceptOne, SurePath, Microsoft Dynamics CRM, and other business applications.

• Insurance Operations/Accounting knowledge or IT Support.

• Ability to test, review, and analyze data between systems.

• Demonstrated ability to use Microsoft Office.

• Ability to develop and adhere to project timelines and to work under deadlines.

• Must be able to work independently with minimal supervision.

• Effective analytical/problem solving and research skills.

• Able to prioritize and execute tasks in a high-pressure environment.

• Strong organizational skills, excellent communication and people skills.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Salary Range: $55,000-$70,000. This is a bonus eligible position with a target incentive of 5%.

Job ID:

28308

Apply with USI Insurance Services, Inc.

Search Terms: Support Analyst, Application, Support, Analyst, Microsoft

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