Job Abstract

Category (Portal Searching)

Security Supervisor

Workdays Available

Monday - Friday

Shifts Available

Morning

Business Unit

AUS

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal Services is seeking the position of a Full Time Security Access Control Supervisor at a Tech site in Cupertino, CA.

Pay: $40.00 / hour. Weekly Pay

Shift: Monday - Friday 0800 - 1645

*Valid driver's license required, minimum 1 year*

(Must have 2 + years of customer service, supervisory and security experience and strong computer skills)

The Security Access Control Supervisor is responsible for leading a shift of personnel within the Access Control team. The Security Access Control Supervisor will plan, prioritize, supervise, and review operational work as well as providing direction to ensure compliance with established policies and procedures. Supervision and development of all Access Control Team members to ensure required skillset and proficiency required by client; train qualified personnel. Ensure consistent deliverance of high level customer service that complies with clients vision. Partner with client to ensure personnel are provided with necessary equipment and equipment is accounted for. Maintain and ensure adherence to existing access control policies and procedures, including but not limited to; Device activations, VidSys/LDB configurations and plotting, GS Map maintenance, Ticket review/support. Maintain current working knowledge of all access and electronic security systems the team uses; Receive shift pass down information, and conduct shift briefings to provide all updates, assignments, and training; Ensure all shifts, including all shift supervisor(s), are provided with the same information, especially after the weekly team syncs. Provide direction to access control team members, utilizing proper judgment to solve problems and to escalate matters as needed; Provide direction and guidance with new and existing policies and procedures, as necessary; Supervisor is responsible for quality assurance of all application and drafting support mappers required daily tasks. Work with GS Apps and Security Vendors to diagnose and resolve priority system/software issues while providing SOC support. Perform audits of systems, as assigned by the client. Review current processes for accuracy, and provide feedback where necessary. Maintain the Access Control Mapping Chorus with all updated processes.

QUALIFICATIONS/REQUIREMENTS:

• Be at least 21 years of age with high school diploma or equivalent
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Have intermediate computer skills to operate innovative, wireless technology at client specific sites
• Ability to handle crisis situations at the client site, calmly and efficiently
• Capably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management
• Enforce Contract Standards
• Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures
• Prepared to participate in unemployment hearings
• Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.