Job Abstract

The purpose of this position is to oversee the fare inspection program for light rail train service and at light rail stations. This is accomplished by management of inspection personnel to include training, deployment, tactics, policy, procedures, and overall implementation of fare inspection to reduce fare evasion and overall nuisance or unlawful behavior. Other duties may include ensuring staff are trained to provide excellent customer service as the first line representatives of SacRT. The Superintendent will train and supervise supervisors, leads, ambassadors/and officers, as well as review performance of staff and participate and coordinate various safety and emergency audits and reviews. This position will provide real time updates regarding incidents, accidents or other critical events.

• Provides supervisory and administrative oversight by coordinating the daily work activities of the SacRT police services supervisors, transit ambassadors, lead transit ambassador, transit officers, and supplemental staff including working with Lieutenant/Captain (sworn officer responsibility) related to the Security Operations Center (SOC) and guard staffing.
• Establishes and reviews employee performance standards and conducts evaluations with supervisory staff, conducts investigations and participates in grievance hearings.
• Acts as liaison with personnel and risk management.
• Provides departmental administration by assisting in the overall day to day management of the department, monitoring operations and ensuring effective and consistent operating practices, developing, and monitoring schedules, assisting in the departmental budget preparation, and representing the department and serving as the departmental liaison with labor unions, all departments, and outside agencies.
• Provides program, policy and procedure review and analysis by developing programs to reduce light rail fare evasion coordinating the handling of passenger services complaints and emergencies, recommending, and implementing departmental policies, procedures, and quality standards, and preparing correspondence and reports.
• Oversees field work by monitoring train and employee schedules/assignments, addressing issues as they arise, and responding to emergency situations.
• Supports the Social Services Practitioner in daily job performance.
• Assists and responds to emergency situations as needed.
• Performs related duties as assigned.

A combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position. SacRT reserves the right to determine the equivalences of education and experience.

Education: Associate's degree, diploma or equivalent from an accredited college, technical, business, vocational, or correspondence school in Business Administration, Public Administration or a related field.

Experience: A minimum of five (5) years of experience in public transportation, with three (3) years of experience in rail operations and/or rail security operations, and two (2) years of supervisory experience.

Certification & Other Requirements: Possession of a valid California driver's license is required with the ability to obtain and maintain a PC 832 Certificate.

Proof of required education beyond high school, such as college transcripts, diplomas, and/or certificates must be submitted at the time of application, if not substituting experience for the education requirement.

The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available at our website at www.sacrt.com.

A completed employment application and proof of education, as outlined above, must be submitted online no later than Monday, July 15, 2024, at ll:59 p.m. SacRT will not process incomplete applications. Resumes are not accepted in lieu of application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at 916-556-0298.