Job Abstract

Requisition #

2024-43929

Category

Service Operations

Shift / Hours

Regular

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

What's in it for you?

• Competitive Pay with weekly payroll
• Overtime available to increase earnings potential.
• Company paid vacation, personal days & holidays.
• Company vehicle, phone, PPE and uniforms provided.
• Ongoing training and development with nationwide opportunities

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. An Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. An Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.

Duties include, but are not limited to:

• Supports, coaches, and mentors Branch Managers to ensure overall success
• Area Evaluations:Meets with each Branch Manager monthly as well as visits branches to connect with technicians, reviews region operations to ensure the proper implementation of policies, procedures, and processes consistent with the Lennox NAS business model
• Safety:Reviews area safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
• Financial:Reviews each branch’s financial performance monthly and defines the best course of action to achieve regional budget and profitability goals.
• Recruitment: Conducts monthly review of are staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the area have the proper tools and support to recruit, on-board and develop employees
• Customer:Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
• Training:Defines and develops training goals within the area to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet Lennox NAS objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
• Communication:Effectively communicates Lennox NAS strategies and goals to meet objectives
• Drives profitability and success throughout the Region

• Minimum five years supervisory experience
• Associate’s (A.A.) or equivalent from two year college or technical school or related experience
• HVAC industry preferred; Service, Construction management a plus
• Computer skills and proficiency in MS Office software
• Ability to develop and train work force, build relationships
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to communicate in a clear, concise, understandable manner, and listen attentively
• Successful track record in the areas of profitability, cost control, and business growth
• NATE certification, CMS certification a plus
• Travel Requirement of 85%

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.