And Qualifications Coordinate Digital Experience processes to keep stakeholders, Product Owners, and development teams in sync and with a similar understanding for technical solutions. Manage tasks and activities involved with a successful implementation of digital enhancements and innovative solutions, keeping projects on schedule. This includes:Evaluating business requirements and translating them into technical requirements for developers. Documenting user stories and writing business require... more details
Digital Solutions Consultant
Job LocationsUS-PA-Harrisburg
Workplace
Remote
Employment Type
Full Time
ID
2024-2956
Position Description
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”
The Digital Solutions Consultant is responsible for the oversight of all activities involving bridging the gap between business requirements and the implementation of technical solutions focused on improving the experience of our customers. They are the person on the team that is involved in all phases of a project, take ownership of a project, and be comfortable working cross functionality. They should be highly organized and be able to manage multiple priorities simultaneously. --The right candidate will be responsible for collaborating with stakeholders to identify their business needs and documenting and refining user stories to prepare them for development. They will oversee the project life cycle through waterfall and agile workflows, working closely with all supporting roles - developers, testers, and business owners. At times you may take on responsibilities that fall outside of the above scope to support others on the digital experience team, like testing, documentation management, etc.
Responsibilities and Qualifications
Coordinate Digital Experience processes to keep stakeholders, Product Owners, and development teams in sync and with a similar understanding for technical solutions.
Manage tasks and activities involved with a successful implementation of digital enhancements and innovative solutions, keeping projects on schedule. This includes:
Evaluating business requirements and translating them into technical requirements for developers.
Documenting user stories and writing business requirements
Maintaining a project schedule and keeping team member accountable
Testing solutions
Initiating and leading Digital Experience projects
Apply best practices and pursue innovations in digital experience and omni-channel solutions with a focus on refining existing software and implementing modern technologies.
Be a liaison for the Digital Experience team, participating in cross-functional and corporate project meetings.
Skills:
Self-starter with outstanding organizational skills and ability to track multiple projects in tandem.
Curiosity to continually reevaluate existing solutions.
Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.
Strong written and verbal communication, must be able to convey technical language to other stakeholders often in non-technical terms for those who don’t come from an IT background.
Excellent analytical and critical thinking skills.
Self-starter attitude with a strong passion for business process improvement and achieving meaningful results.
Ability to cultivate relationships with a variety of internal consumers and external partners.
Strong project management and marketing technology knowledge with a keen understanding of broader business needs and strategy.
Highly collaborative style with a commitment to work with shared leadership and in cross-functional teams.
Strong Organizational and time management skills to keep projects on schedule and within budget.
Equipped with the skills needed to document requirements and testing scenarios in a waterfall framework.
Equipped with the skills needed to document user stories and testing scenarios in an Agile framework.
Knowledge:
General awareness of computer software, hardware, and computer languages.
Basic understanding of Agile principles and traditional waterfall project practices
Strong project management and marketing technology knowledge
Basic understanding of content and web development as it relates to digital properties.
Familiar with ADA best practices for digital properties.
General knowledge of Salesforce Marketing Cloud, to include journey studio, automation studio, email studio, segmentation of data extensions, and cloud pages.
Strong understanding for properly documenting project requirements
Strong understanding for properly documenting and refining user stories
Basic understanding of reading and analyzing data
Experience:
3-5 years of experience in a similar role
Experience managing teams and projects
Experience with Agile development practices.
Familiarity working with ServiceNow or a similar agile software tool
Experience with PC-based software packages (MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS SharePoint)
Education and Certifications:
A bachelor’s degree in business, MIS, Computer Science, or a related field of study Bachelor’s degree
Work Environment:
Remote
About Us
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity/affirmative action employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, physical or mental disability, veteran status, or marital status, or any other status protected by applicable law.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.