Job Abstract

Working Title: Social Media and Web Communications Specialist

Department Name: IT Training and Communication

Division: Information Technology

Classification Title: Public Affairs/Communication Specialist II

Classification Salary Range: $3,949 - $7,143 per month

The anticipated hiring range for this position is $4,350 - $4,800 per month.

The final salary is dependent upon qualifications and experience.

About the Department/Position:

The Training & Communications department in the Division of Information Technology is responsible for creating and sustaining time-sensitive efficient and effective communications through e-mail, social media, and I.T. web pages. This team also has responsibilities for creating and delivering technical training, digital asset design and management, and ensuring the Division of Information Technology is aligned with broader university marketing and communications strategies.

Under the general direction of the AVP of Process, and Project Management, the Social Media and Web Communications Specialist is responsible for the day-to-day oversight of CSUDH I.T. social media channels per CSUDH branding, focusing on creating and delivering content to CSUDH audiences. The incumbent also serves as the primary editor of DIT website content management and is responsible for maintaining current, relevant, and time-sensitive content. This position serves a critical role in communicating time-sensitive outage notifications as well as marketing the Division of I.T. initiatives through digital media tools and advancing the reputation of the university through social, online, and other related public affairs strategies.

Special working conditions:

This position may require the incumbent to be on-call 24/7 to assist with systems maintenance and/or resolving emergency or urgent issues. The incumbent is required to maintain contact with their campus outside of their normal working hours on a regular basis per the applicable Collective Bargaining Agreement requirements. Remote contact shall include telephone, cell phone, wireless data access device, remote monitoring of any hardware or software device, and/or electronic mail notification regarding the status of a campus system.

Overview of Duties and Responsibilities:

• Oversee the CSUDH Division of Information Technology (DIT) social media platforms and lead social media communications efforts.
• Create new content for social media, including videos, graphics and infographics and share campus-generated content.
• Work with all DIT departments to maintain up-to-date content on all division web pages, creating new content when necessary.
• Spearhead social media campaigns that advance the division and the university's strategic initiatives and bolster its advocacy efforts.
• Liaison with University Communication and Marketing and serve as the DIT primary contact for social media, advising leadership on social media and web communication strategies.
• Participate in regular collaboration meetings for campus communications and/or social media.

Minimum Qualifications:

• Bachelor’s degree from an accredited university in public relations, communications, online communications, journalism, or a related field or equivalent combination of education and two years of related professional or technical experience.

Knowledge, Skills, and Abilities:

• Proficiency with technology and systems used for Social Media management and web content management
• Knowledge of the basics of design and photo and video editing and experience with Adobe Creative Suite, or other design programs.
• Knowledge of effective methods in writing for web pages and methodologies for maintaining web content.
• Knowledge of copy editing and proofreading skills
• Strong attention to detail
• Superior written communication, English grammar, and copyediting skills
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Project).
• Strong interpersonal skills and ability to work professionally with employees at all levels of the organization.
• Experience creating social media and website metrics reports

Preferred Qualifications:

• Two years of social media management experience (oversight of Facebook, Twitter, and Instagram accounts) for a company, institution, or brand. Public relations experience is a plus.
• Experience with web content management.
• Familiarity with social listening and monitoring platforms (Hootsuite, Sprout, etc.).
• Copy editing and proofreading experience
• Experience creating and editing engaging video content for social media.
• Knowledge of accessible content best practices on social media.
• Customer service-oriented with experience communicating in a public-facing role.

To view the full position description, click “Position Description” above.

General Information:

• Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.
• Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement.