Job Abstract

VCA Animal Specialty Group (ASG) is seeking experienced Veterinary Customer Service Representatives. MEDICAL EXPERIENCE REQUIRED. We are looking for candidates that believe in high quality, compassionate care. Applicants should have at least 1 year of veterinary or medical CSR/ DA experience. We are located 10 minutes from the heart of Downtown, Los Angeles. Schedule: 10 hours, 4 days/week. Shifts: Swing and overnight. Compensation range: $20-$26 Overnight shift differential: $1 Overtime opportu... more details

VCA Animal Specialty Group (ASG) is seeking experienced Veterinary Customer Service Representatives. MEDICAL EXPERIENCE REQUIRED.

We are looking for candidates that believe in high quality, compassionate care. Applicants should have at least 1 year of veterinary or medical CSR/DA experience. We are located 10 minutes from the heart of Downtown, Los Angeles.

Schedule: 10 hours, 4 days/week

Shifts: Swing and overnight

Compensation range: $20-$26

Overnight shift differential: $1

Overtime opportunities: With manager approval

Below are some skills one must be proficient in for this position:

• Communicate with clients (greet and check-in clients upon arrival, answer phones, present estimates, charge out, discuss euthanasia and aftercare, etc.)

• Ensure clients are having an overall excellent experience

• Schedule and confirm appointments.

• Process payment transactions, including care Credit and Scratch Pay.

• Obtain medical records from referring pDVMs

• Send and receive emails, texts, Teams messages and phone calls

• Ensure the lobby, restrooms, and exam rooms are clean and presentable

• Manage medical records, charts, reports and correspondence

Why You Should Consider VCA Animal Specialty Group

• Competitive compensation

• Comprehensive benefits package, including: medical/dental/vision (after 30 days of employment)

• Accrued vacation and sick time

• 401(k) w/ company matching

• Generous personal pet care discounts

• Work in a very high volume, fast paced environment

• Work and communicate with highly skilled and knowledgeable doctors and staff

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.