Hospital Operations. Assists and participates in the daily oversight of hospital functions. Partners with Support Staff Schedulers to strategically plan and schedule support staff. Oversees staff labor as compared to budget. Partners with all hospital leaders to problem-solve and ensure that client's needs are exceeded, and that optimal patient care is delivered on a consistent basis. Partners with the Managing DVM and HA to continuously drive the hospital program forward to maximize growth and ... more details
We are looking for a dynamic Assistant Hospital Director with deep experience in healthcare clinical operations, financial decision making, and staff & team development.
The ideal compensation range is $96 – 105k+. The final salary will be based off the candidate’s experience level and ability to make an impact coming into the organization. The package also comes with an annual profit-sharing bonus plan and a comprehensive benefits package.
Metropolitan Animal Specialty Hospital (MASH) is a 24-hour emergency and specialty animal hospital located in the heart of Hollywood, California. MASH is proud to offer superior veterinary care to the Los Angeles community. Departments include Surgery, Internal Medicine, Emergency and Critical Care, Dermatology, Ophthalmology, Cardiology, Neurology, and Nutrition, along with an experienced and compassionate Customer Service Team.
The current hospital has two campuses, the main hospital and outpatient facility. Additionally, the hospital is building a brand-new state of the art 52,000 square foot location they will move into in 2025!
At MASH, people matter. As our medical director likes to say: This is your hospital! Each day we are humbled by the commitment each employee makes to serving pets and their pet parents. Locally at MASH, as well as through our partnership with Ethos, we are committed to serving our employees’ needs and wellbeing. We value servant leadership, collaboration, personal and professional growth, work/life balance, and positive mental health.
As part of the MASH team, you will have access to a vast network of resources, including competitive pay, medical benefits, and paid time off. Monthly continuing education is provided by our own veterinarians, and there is a library of virtual content specific to each role in the hospital (including the hospital director!). Employee recognition and wellness committees, supported by on-site veterinary social workers, are available to all shifts. The Ethos Veterinary Health (Ethos) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.
Above all else, you will get the chance to work in a tight-knit environment of highly skilled, dedicated people who choose to bring their best each day to care for animals and the people who love them. We hope you apply, or even stop by our hospital, to get to know us better. If you’re a seasoned vet med professional, we invite you to take your skills to the next level. If you’re just joining the field, welcome! We’re excited to meet you. Job Purpose:
The Assistant Hospital Director (AHD) is a leader and an integral member of the hospital management team. The AHD works closely with both the Managing DVM (MDVM) and Hospital Director (HD) to ensure that all hospital operations are fulfilled, and that the hospital operates at maximum efficiency at all times.
Duties & Responsibilities: Hospital Operations
Assists and participates in the daily oversight of hospital functions.
Partners with Support Staff Schedulers to strategically plan and schedule support staff. Oversees staff labor as compared to budget.
Partners with all hospital leaders to problem-solve and ensure that client’s needs are exceeded, and that optimal patient care is delivered on a consistent basis.
Partners with the Managing DVM and HA to continuously drive the hospital program forward to maximize growth and revenue potential.
Serves as the hospital’s OSHA and Safety Officer/Coordinator. Develops and maintains a current hospital safety program and involves appropriate team members as necessary.
Supports all hospital areas as a resource of information and assistance.
Oversees or carryout client resolutions.
Remains current on all facets and features of EzyVet (hospital operating system).
Serves as the primary contact to Ethos IT. Assists as necessary or requested with trouble shooting. Plans updates which may impact hospital operations and functions and Partners with in-house IT to ensure staff are communicated with regarding planned updates, shutdowns, equipment replacement/upgrades, etc.
People Management
Works closely with the MDVM and HD to oversee staffing needs including hiring, training, disciplining, and terminating as required.
Recruits new employees and participates in the selection process.
Oversees the completion of employee orientation, training and participates in performance appraisals.
Coaches and mentor employees and identify continuous learning and skill building needs.
Assists with the implementation of performance-based incentive and rewards and recognition programs.
Assists with mediation of conflict and maintains employee morale.
Assists with the management of client service staff.
Partners with Human Resources to maintain and confirm current licensures for all necessary staff.
Financial Duties
Partners with the HD to oversee all aspects of hospital payroll processes.
Participates in financial oversight of revenue and expenses for hospital.
Partners with HD in budget planning and strategic planning both short-term and long-term.
Approves expenses as necessary to Ethos for processing.
Assists with management of Accounts Receivable as necessary.
Communicates with vendors as necessary regarding Accounts Payable and maintains relationships related to hospital equipment and computer hardware. Ensures all accounts are paid and up to date.
Qualifications: Knowledge, Skills, and Abilities: Knowledge
Supervisory knowledge and know-how- preferred 3 years’ experience
Understanding of accounts-payable and receivables
Solid customer service skills and marketing techniques
Solid knowledge of human resource policies and protocol support
Staff management including hiring, benefits, payroll, disciplinary process and development, termination
Skills
Customer service best practices
General management skills including reporting and data analysis
Problem solving and conflict management skills
Solid oral and written communication skills
Basic computer skills (Avimark, Microsoft Office, Email, and practice management software knowledge preferred)
Abilities
The ability to delegate responsibility and achieve results with hospital team members
Must be able to handle multiple tasks and remain flexible with assigned duties
Capable of championing change and driving innovative programs in the hospital, especially those ideas which are initiated by Ethos, the HD, or MDVM
Capable of quality decision making
Ability to coach, correct, develop and motivate employees
Demonstrates professional and courteous presentation with staff and clients
Teamwork: defined as “Cooperative effort by the members of a group to achieve a common goal and/or outcome.”
Must be able to work well in team environment
Refrains from participating in gossip
Supports team members by assisting other areas, is receptive to feedback and suggestions
Engages in active problem-solving vs. problem-identifying
Makes suggestions related to client/patient service improvements and hospital efficiency
Physical:
Able to sit, stand, walk for extended periods of time
Able to lift, reach, bend as needed
Able to perform all duties and responsibilities as described
Able to function as a team member within veterinary hospital setting
Able to be positive, supportive and encouraging as needed
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