The Service Manager is responsible for overseeing the daily operations of the multiple Vehicle Maintenance Centers, ensuring optimal vehicle maintenance, repairs, and customer satisfaction. This role involves managing both the technical and administrative aspects of automotive services, ensuring efficient operations, and maintaining high standards of quality and performance. Job Duties:Manage daily workflow and operations to ensure efficient performance and quality control. Oversee scheduling, m... more details
Position Description
Position Overview:
The Service Manager is responsible for overseeing the daily operations of the multiple Vehicle Maintenance Centers, ensuring optimal vehicle maintenance, repairs, and customer satisfaction. This role involves managing both the technical and administrative aspects of automotive services, ensuring efficient operations, and maintaining high standards of quality and performance.
Job Duties:
Manage daily workflow and operations to ensure efficient performance and quality control.
Oversee scheduling, manage timesheets, and approve vacation requests to assure proper staffing and productivity.
Conduct performance evaluations, monitor automotive repair/maintenance to prevent operational delays, and assure proper repair-order flow to maximize productivity.
Maintain a clean, operational, and organized shop environment.
Work with senior management to set departmental objectives and ensure alignment with overall organizational goals.
Remain current on new products and changes to existing products.
Review and evaluate subordinate's performance.
Conduct counseling sessions and disciplinary actions as needed.
Ensure all staff are adequately trained and equipped to meet service standards.
May handle customer inquiries and issues, ensuring high levels of customer satisfaction and service quality.
Adhere to Harris County Fleet policy, procedures, and standards on vehicle care and operation.
Works with Parts Manager to maintain inventory to ensure availability of necessary parts and tools for service tasks.
Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
High school diploma or GED equivalent from an accredited educational institution.
Experience:
Three (3) years’ Experience managing automotive repair shop or related field.
Five (5) years of Automotive Repair Experience or related field.
Licensure:
Must possess and always maintain a valid Texas Driver’s License.
Knowledge, Skill & Abilities (KSAs):
Strong leadership and interpersonal skills to effectively manage and motivate a diverse team.
Excellent organizational abilities to manage multiple priorities in a high-demand environment.
Knowledge of automotive systems, diagnostics, and repair techniques.
Ability to communicate effectively with all levels of staff and customers.
Commitment to upholding high standards of service and operational efficiency.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance).
Automatic Disqualification:
Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
Open arrest for any criminal offense (Felony or Misdemeanor)
Family Violence conviction
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.
Preferences
Certifications:
Automotive Service Excellence (ASE) certifications
General Information
Work Hours/Shift:
Monday – Friday | 40hrs
Must be able to work Days & Nights
Must be able to work at multiple locations in and around Houston depending on Fleet Workload and need.
Must be available to work multiple shifts if needed.
Physical Requirements:
Must be able to lift at least 50lbs. and/or move boxes and equipment as need.
Subject to occasional kneeling, crouching, handling, climbing, walking, sitting, twisting, and reaching as needed to perform the essential functions.
Environmental Requirements:
Must be able to work in hot, cold & rainy conditions.
May be exposed to dust, dirt, fumes, etc.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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