This full-time Sales & Service Lead position will be located at 950 North Glebe Road in Arlington, Virginia. This role manages the daily operations for a banking center. In addition, it also processes teller transactions, facilitates customer awareness of bank resources, and supports the sales efforts of a banking center team. Responsibilities Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales o... more details
Overview This full-time Sales & Service Lead position will be located at 950 North Glebe Road in Arlington, Virginia. This role manages the daily operations for a banking center. In addition, it also processes teller transactions, facilitates customer awareness of bank resources, and supports the sales efforts of a banking center team. Responsibilities Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications Required Education: High School Diploma or GED Required Experience: 2+ years working specifically in retail bank branch operations Preferred Items: Knowledge of business lending, deposit and cash management solutions Experience with supervising 2+ team members Strong communication skills, both written and verbal Working knowledge of Microsoft Office
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