Maintain excellent customer relationship skills by addressing support tickets and resolving application issues through daily interactions with clients. Provide expertise in the support, monitoring, troubleshooting, modification, and enhancement of platforms or custom applications, ensuring compliance with contractual terms and established technical standards. Oversee the technical and service relationships between Peraton, subcontractors, vendors, and various internal organizations. Utilize Serv... more details
Applications Support Engineer
Job LocationsUS-CA-San Diego
Requisition ID
2024-147107
Position Category
Software Engineering / Development / Architecture
Clearance
No Clearance Required
Sector
Citizen Security & Public Services
Responsibilities
Peraton is seeking a Applications Support Engineer to join our team of qualified, and diverse individuals.
Must be Local to County of San Diego (CoSD)
This position is responsible for support of non-ERP applications in the Health and Human Services Agency portfolio for the County of San Diego (CoSD) account. This team supports, maintains more than 100 HHSA applications, including custom developed, vendor supported, on-prem, SaaS, PaaS, and IaaS applications. The main function of the role is to perform operational tasks including up-time support, managing incident tickets from clients, patching of applications and servers, internal operations, and conducting and reporting root cause analysis on problems. The role is the expert for assigned applications, along with having sufficient knowledge of other applications for secondary/backup support. The position also supports application and server upgrade projects and implementation of new projects.
Day-to-Day Roles and Responsibilities:
Maintain excellent customer relationship skills by addressing support tickets and resolving application issues through daily interactions with clients.
Provide expertise in the support, monitoring, troubleshooting, modification, and enhancement of platforms or custom applications, ensuring compliance with contractual terms and established technical standards.
Oversee the technical and service relationships between Peraton, subcontractors, vendors, and various internal organizations.
Utilize Service Management functions to ensure service delivery meets budget, quality standards, and committed service levels, adhering to operational policies, processes, and Information Technology Infrastructure Library (ITIL) practices.
Be available to provide after-hours and weekend support as needed.
Qualifications
Basic Qualifications:
Bachelors degree and 5 years of experience or a Masters degree and 3 years of experience or a High School diploma and 9 years of experience.
Must be a US Citizen or Green card holder (No sponsorship)
Must have SQL programming experience.
Applied knowledge of ServiceNow for change and incident management, task management, service requests, and Application Portfolio Management
Proficiency in Windows OS, Linux, or Unix for application troubleshooting and maintenance (Note: This is not a System Administrator role, but involves providing support and guidance to SAs)
Knowledge of AWS sufficient to support applications hosted in the CoSD AWS environment
Ability to read and understand architecture/network diagrams, including ports and firewalls
Experience creating batch script jobs to move files and coordinating with DBAs for SQL database loading
Ability to install and configure third-party software and provide end-to-end support of the development lifecycle
Experience creating database views to match client queries
Skills in problem and incident management, investigation, and reporting
Ability to create project documentation explaining replication processes between systems
Experience planning, scheduling, and implementing changes to applications and environments as needed
Ability to create and update supporting documentation for projects under the guidance of a Project Manager
Experience reviewing workflows and presenting changes to automate tasks for clients.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
