TREASURER'S OFFICE, CUSTOMER SERVICE REPRESENTATIVE
Updated: May 17
Arlington
85.4
4mi
Job Abstract
The Arlington County Treasurer's Office is seeking a full-time Customer Service Representative for its Operations Division. This position will perform a variety of front-line customer service, technical, and administrative duties in support of the Division. The Treasurer's Office serves an ethnically and culturally diverse population that includes many Spanish-speaking clients for whom English is a second language. Specific Duties Include:Answering customer questions and resolving issues in pers... more details
Position Information
The Arlington County Treasurer's Office is seeking a full-timeCustomer Service Representative for its Operations Division. This position will perform a variety of front-line customer service, technical, and administrative duties in support of the Division. The Treasurer's Office serves an ethnically and culturally diverse population that includes many Spanish-speaking clients for whom English is a second language.
Specific Duties Include:
Answering customer questions and resolving issues in person, by email, or over the phone in a call center environment;
Troubleshooting online payment issues;
Assisting customers who are using the Customer Assessment and Payment Portal (CAPP) to manage their tax accounts;
Researching and resolving issues with taxpayer accounts;
Referring customers to other County and/or State agencies;
Cashiering on a periodic basis;
Investigating and resolving returned tax bills; and
Performing other duties as assigned.
The ideal candidate will demonstrate effective verbal and written communication skills, flexibility, sensitivity, self-motivation, time-management skills, empathy for customers, and the ability to remain professional and calm in a high-volume, fast-paced customer service environment. This position requires the ability to multitask and alternate between in-person counter duties and back-office desk duties as needed. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding and advocating for customer needs.
Selection Criteria
Minimum:
Completion of the requirement for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and
Two years of administrative support experience that includes working directly with the public in a retail, financial services, or similar customer service environment.
Substitution: Additional education may be substituted for the experience requirement.
Desirables: Preference may be given to candidates with one or more of the following:
Bilingual proficiency (English and Spanish);
Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software; and/or
Experience working directly with the public explaining policies, procedures and/or tax regulations to customers.
Special Requirements
Background Check: A pre-hire background check will be made on all candidates selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Additional Information
The pay ranges listed above are effective June 30, 2024.
Work Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday. This is not a remote opportunity. Employees are expected to be in the office full time.
The official title for this position is Treasury Specialist II.
Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.
Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
All Treasury Specialist II’s are eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.
For more information on Arlington County’s generous benefits and retirement plan, click here.
Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.
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Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.
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