Uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized academic or non-academic department or organizational unit with limited scope. May report to a chair, director, or a higher level administrative operations professional or manager. Perform short- and long-term planning for the organization. May supervise staff or students. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
The Pediatric Emergency Medicine (PEM) Operations Analyst provides and oversees the administrative and operational support to the PEM Section Chief, Division Manager and PEM Division. This position independently analyzes and prioritizes issues in a fast-paced environment, manages the Section Chief’s complex and demanding schedule, provides administrative support for PEM faculty, coordinates division activities, and plans and implements major events for the division and/or department. The incumbent oversees and manages the flow and exchange of information, streamlines interactions with key executives, and facilitates initiatives on behalf of the PEM Section Chief. The PEM Operations Analyst also partners with the DEM Education team, Program Coordinators/Directors and the Graduate Medical Education (GME) Office to onboard visiting residents.
This position performs and/or oversees special projects or assignments that are sensitive or complex in nature, requiring independence and initiative in execution and implementation. The individual handles details and oversees work of confidential and critical nature to support the Section Chief and leadership team on matters of significance. Functions as the gatekeeper, understanding the requirements and support the needs of the Section Chief, leadership and management, in order to prioritize issues according to urgency and to allocate time for scheduled events, travel, and meetings.
The PEM Operations Analyst reports to the PEM Section Chief and PEM Division Manager. This position requires professionalism, diplomacy, independent decision-making, organization, initiative, ability to prioritize work and various tasks accurately and independently, has the ability to interact with many diverse personalities, and to function effectively under competing priorities; has appropriate technical skills, attention to detail, effective time management skills, and the ability to perform with little or no supervision is a must. Assignments are often given on a project basis and the incumbent is expected to manage the entire problem-solving process: gather and sort information, identify potential solutions, and present the finished product in the form of a written recommendation or completed project.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Solid knowledge of common University-specific computer application programs
- Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management
- Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees
- Bachelor's degree in related area and 3+ years of related experience and / or equivalent experience / training
- Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills
- Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines
- Ability to use discretion and maintain confidentiality
- Strong skills in short-term planning, analysis, problem-solving, and customer service
- Proven analytical, organizational, customer service, time management and problem-solving skills
- Ability to exercise excellent judgment, tact, confidentiality and diplomacy in all interactions, and establish effective working relationships with sensitivity and respect for diversity
- Demonstrated ability to prioritize work accurately and independently, and to function effectively under competing priorities. Must be able to identify when to seek supervisor’s guidance
- Advanced computer proficiency with Mac and PC platforms, Microsoft Office Suite (Word, Excel, and PowerPoint etc.) and a willingness to learn and implement new applications
- Ability to multi-task and organize information. Experience in and particular ability to organize, make judgments, and coordinate multiple types of tasks, while under the pressure of seemingly conflicting deadlines