Job Abstract

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

Job Status:

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Job Description:

Responsibilities

• Install, configure, maintain, and troubleshoot infrastructure services and software, including but not limited to:
  • Hypervisor and server operating systems
  • Enterprise Device Management (EDM) platforms
  • Databases
  • Backup solutions
  • Web servers
  • SaaS/PaaS/IaaS solutions
• Install, configure, maintain, and troubleshoot infrastructure hardware, including, but not limited to:
  • Servers
  • Storage arrays
  • Blade server environments
  • Telephony equipment
  • Networking equipment
• Create and maintain integrations and automation for and between various University systems
• Provide Tier 3 Help Desk support and problem resolution related to team responsibilities
• Work on-call shifts on a rotational schedule to provide after-hours support for the University
• Track user support requests related to assigned responsibilities in the University’s ticketing system.
• Provide on-site infrastructure support for geographically separated branch sites on an as-needed basis
• Participate in planning, guidance, and execution of large multi-month/year projects
• Collaborate closely with other members of the larger Information Technology Services team to ensure campus infrastructure needs are met.
• Interface with 3rd party/vendor support and engineering as needed
• Creation and maintenance of documentation for University infrastructure systems and processes, including but not limited to system configuration, process workflows, troubleshooting steps, and periodic reporting
• Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending industry conferences, attending training or courses relevant to areas of team responsibility
• Conduct research and make recommendations on emerging products, services, protocols, and standards in support of maintaining and advancing the University’s Enterprise IT infrastructure
• Perform other related duties as requested

Required Education, Certification, or Experience

• Bachelor's degree in a related field (e.g. Computer Science or Information Technology), an equivalent combination of recognized, current IT certifications (e.g. VCP-DCV, MCSE, CCNA), and/or 5+ years’ proven experience in Systems Administrator, Network Administrator or similar roles.

Required Knowledge and Technical Skills (minimum requirements)

• Server hardware
• Microsoft Windows Server operating systems
• Basic networking services and concepts
• Scripting/programming concepts in modern languages and environments

Required skills and abilities

• Establish and maintain effective working relationships within the PLNU community
• Effectively manage time
• Work both independently and in a team setting
• Be adaptable in an environment with frequent time pressures and multiple ongoing tasks and projects
• Quickly acquire skills and knowledge of unfamiliar or emerging hardware and software systems
• Understanding of and commitment to the spiritual mission of Point Loma Nazarene University

Desirable Knowledge and Technical Skills

• Linux-based systems
• Apple macOS
• Public cloud infrastructure (e.g. AWS, GCP, Azure)
• VMware vSphere, including vCenter and ESXi
• Blade server environments (e.g. Cisco UCS, HPE BladeSystem)
• Google Workspace or Office 365
• Enterprise Device Management solutions (e.g. SCCM/MECM, Intune, JAMF)
• Storage Technologies
• REST APIs

Physical Requirements

• The work is primarily sedentary and may require sitting for extended periods of time
• Ability to lift computers and other IT equipment, up to 30 pounds
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard
• Visual acuity to read documents, email, other correspondence, and reports on paper and computer monitors
• Speaking and hearing ability sufficient to communicate in person or over the telephone

Special Conditions

• Job offer is contingent on clear background check

Benefits

Benefits include health, dental, tuition benefits for employee and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel, monthly lunches and a robust wellness program.

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At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. 

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.