Job Abstract

ID

2024-7602

# of Openings

1

Category

Customer Service/Support

Centralized Patient Scheduler

Nova Medical Centers is looking for a Centralized Patient Scheduler who will be responsible for scheduling our patients for medical and physical therapy appointments throughout their assigned territory. A Centralized Patient Scheduler has excellent organizational skills, strong analytical skills, including troubleshooting and problem solving. We are looking for someone with outstanding customer service skills and attention to detail.

• Schedules patient appointments and enters required information in the electronic scheduling system in an accurate and timely manner.
• Communicates in an effective and professional manner with patient’s, center leadership and departmental leadership.
• Problem solves with Center Directors and department leadership when barriers to patient scheduling are present.
• Responds promptly to requests by patients, staff and insurance adjusters.
• Reschedules or cancel appointments promptly as needed.
• Consistently maintains professional demeanor during all calls, escalating issues to supervisor as needed.
• Familiarity with medical and physical therapy terminology
• Excellent written and oral communication skills
• Excellent organizational and time management skills
• Other duties as assigned

• Required - High School diploma or equivalent
• 2 Years’ experience in Healthcare Field dealing with customer service
• Bi-lingual Spanish speaking preferred
• Must have excellent telephone skills
• Strong computer skills
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Benefits: We offer an excellent base salary, full benefits package including matching 401k with immediate vesting, group medical, dental, vision, life, and short-term disability insurance and PTO. In addition, you will have immediate access to earned wages through our partnership with Payactiv.

Equal Opportunity Employer