Coordinates and schedules patient appointments. Scope Impacts patient care services. Schedules provider appointments, diagnostic tests, procedures, and treatments. Prepares and maintains daily appointment templates and/or patient records in One Connect. Communicates all pertinent information to families, physicians, team members, and other patient care areas. Prepares patient materials and documentation according to established procedures. Collects co-payments and validates patient insurance and... more details
The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.” MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention.
The ideal candidate must have a high school diploma or equivalent and preferably at least three year of recent customer service experience.
Must be able to work a shift to include: 7pm-7am, 11pm-7am, and/or 3p-11pm including rotating weekends and holidays
SUMMARY
Coordinates and schedules patient appointments.
Scope Impacts patient care services.
Schedules provider appointments, diagnostic tests, procedures, and treatments.
Prepares and maintains daily appointment templates and/or patient records in One Connect.
Communicates all pertinent information to families, physicians, team members, and other patient care areas.
Prepares patient materials and documentation according to established procedures.
Collects co-payments and validates patient insurance and demographics.
Updates payment and patient information Reconciles One Connect cash drawer on a daily basis.
Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ).
Ensures coordination of benefits and assignment of Hospital Account Record (HAR).
Follows standard operating procedures for institution and center.
Protects the security and confidentiality of patient information at all times.
Patient Interaction
Greet, orient and answer questions.
Advise patients and family members of available services.
Assist in maintaining a safe environment for patients, co-workers, and visitors.
Customer Service
Demonstrates an understanding of the impact their customer interactions will have in developing positive impressions.
Demonstrates excellent customer service to all internal customers through consistent use of customer service standards.
Communication with patients and multidisciplinary teams
Act as a front line representative, using appropriate communication skills while discharging responsibilities whether in person or by phone.
Communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by phone, or electronically.
Record Maintenance
Record & maintain reports/data, etc. to support operational activities.
Maintain security and confidentiality of patient information at all times.
Handle and process complex and varied documents and situations.
And other duties as assigned
REQUIREMENTS
EDUCATION
Required:High school diploma or equivalent Education Preferred:Associate’s degree in Business, Health Services Administration or related field.
EXPERIENCE
Required: Three years of relevant work experience.
Preferred: May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
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