The Sr. Manager of Billing and Transaction Management – Retail Gas will report directly to the Sr. Director of Operations. In this role, the manager will be responsible for all billing and transaction management functions within Operations. Job Duties and Responsibilities: Ensure all customer invoices are generated in a timely and accurate manner Manage all aspects of the day-to-day billing and transaction management process to ensure all metrics are achieved and customers are satisfied Act as l... more details
NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.
Position Specific Description
Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied? Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal billing and transaction management performance. This role is responsible for all billing and transaction management for mass markets within the operations function. The role will have 3-4 direct reports.
Location(s): Houston, TX or Atlanta GA
Job Overview
The Sr. Manager of Billing and Transaction Management – Retail Gas will report directly to the Sr. Director of Operations. In this role, the manager will be responsible for all billing and transaction management functions within Operations.
Job Duties and Responsibilities:
- Ensure all customer invoices are generated in a timely and accurate manner
- Manage all aspects of the day-to-day billing and transaction management process to ensure all metrics are achieved and customers are satisfied
- Act as liaison between internal and external teams to accomplish all billing and transaction management strategic initiatives
- Set the strategic direction for the department and work with direct reports to achieve that vision
- Resolve issues real time and with little direction
- Real time analysis of invoices to identify issues and correct then in a timely manner
- Management of billing vendor to resolve issues and implement solutions to improve performance
- Achieve all billing and transaction metrics (e.g., unbilled, timeliness, accuracy, etc.)
- Management of utility relationships and interact with utility to solve problems when necessary
- Oversight of the utility sync process to ensure customer details are accurate in billing system
- Responsibility for enrolling customers on time and accurately
- Responsibility for the MarkeTrak process
- Management of all EDI transactions to ensure they are processed correctly
- Conducting data analysis and deep dives to support the business
- Ensure function has the appropriate controls to proactively identify issues before they arise
- Managing complex projects with cross-functional team members
- Preparing and communicating updates and recommendations through PowerPoint and excel
- Achieve all cost targets for the billing and transaction management team
- Other operational support duties as assigned
The most valuable skills for success in this role will be:
- Demonstrated ability to solve complex problems with deeply thought-out solutions
- Strong written communication and executive presentation skills
- Strong billing, transaction management and retail energy acumen
- Ability to thrive in a diverse environment with ever changing needs
- Self-starter who takes responsibility for project outcomes
- High level of comfort with fast-paced and constantly evolving environments
- Intellectually curious individual who can learn new topics quickly
- Analytical with strong attention to detail
- Highly organized and deadline driven individual
- Expertise in Microsoft PowerPoint and Excel
Preferred Qualifications
- Bachelor’s – Accounting / Finance / Business / Engineering / IT or related field
- Experience – 7+ years in retail energy or related field
- Experience – 5+ years leading a team of individuals in a management capacity
- Experience leading a retail energy billing and/or transaction management function
- Master’s or advanced degree
This position is responsible managing the billing and transaction management process and supporting the Company’s residential and commercial segments. The leader in this position is responsible for delivering best in class operations performance with a keen focus on key metrics and outcomes.
Job Duties & Responsibilities
- Manage the day to day activities of a production Billing and Transaction Management organization including throughput processing, exception monitoring and issue resolution
- Identify and recommend process improvement solutions for increased overall performance, productivity and capability
- Develop and direct outcome driven initiatives to increase performance and deliver process improvement solutions
- Create an approach within Billing and Transaction Management focused on positive customer experience and creating customer value through relentless performance delivery
- Provide analytical and technical solutions to difficult system/customer related problems
- Bachelor's Degree
- Experience: 10+ years
Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy, LP
Relocation Provided: Yes, if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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