Job Abstract

Provides services for specialized computing and/or multiple technologies. Performs complex and diverse computer and/or AV support activities (in-person and via telephone). Performs necessary repairs on any desktop, laptop or printer supported by the Office of Information Technology (OIT). Interprets and resolves various technology situations, incidents, and problems. Consults with customers on upgrades and repairs; interacts with vendors. The incumbent provides immediate technical responses for all levels of computer problems for the user community and contacts outside vendors for hardware and/or software support as required.

As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university. This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff, and the community in a professional, exemplary, service oriented collaborative manner.

1.0

Bachelor’s degree (B.A. or B.S.) in Information Technology, Business or closely related discipline preferred.

ITIL Foundations, Certification on PCs, Macs and HP solutions, A+ certification or industry recognized equivalent, Network Plus, AV certification, Apple Certified Associate.

Requires four (4) to five (5) years of related experience. Requires broad knowledge of complex systems, solutions, and processes/procedures.

While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computers.

The employee is frequently required to: stand, reach with hands and arms, climb, stoop, or kneel or crouch, and lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work is performed within a routine office environment with no exposure to hazardous or unpleasant conditions.

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures