Job Abstract

Company description

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.

Purpose of the position

The Waitlist and Lottery Associate assists with the implementation of day-to-day operational duties carried out by the Waitlist and Lottery team.

Core tasks and responsibilities

• Assist with managing all enrollment notices, dates, caps, and waitlist programs for schools.
• Contributes to development of strategies to increase enrollments and streamline the enrollment process.
• Work to consistently improve the customer experience.
• Lead process improvement initiatives that create efficiency, contribute to customer delight, and improve conversion rates.
• Collaborate with Waitlist and Lottery Supervisor and other Enrollment Processing leaders to improve the enrollment process.
• Run daily, weekly, and monthly data reports to locate incorrect data, withdrawals of inactive applicants, and find students with missing documentation for follow-up contact by Enrollment Experience team members.
• Other duties as assigned.

Qualifications

• Previous experience managing waitlists and enrollment pipelines required
• Previous experience working in a customer service, sales, or back-office operation preferred
• Previous school admissions/registration/records experience a plus
• Highly Proficient in Microsoft Office applications and Google suite software
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Excellent presentation skills
• Excellent data analysis skills
• Excellent multitasking skills
• Highly organized
• Ability to work in a fast-paced environment and make quality, informed decisions
• Commitment to working overtime during peak season, July-September

Key Capabilities

• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Delivering Financial Results – A strong track record of delivering against budgets and commitments.
• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Behaviors

• Focused
• Effectively manages change
• Interpersonal awareness/self-awareness
• Thorough and thoughtful work
• Decisive
• Flexible
• Works well in a matrix

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The full-time salary range is between $19/hr. - $22/hr.

This position is not bonus eligible, and information on benefits offered is here.