Job Abstract

As a Lead Airport Crewmember, you’ll play a crucial role in delivering exceptional Customer Service to Avelo’s Customer’s every day. As a Lead Airport Crewmember, you’ll help lead and conduct key responsibilities in Customer Service and Ramp Operations to ensure the safe and on-time departure of Avelo flights.

Responsibilities

Lead

• Lead and direct Crewmembers in Customer Service and Ramp.
• Monitor Crewmembers for adherence to Avelo’s standards and procedures.
• Provide mentorship and training to Crewmembers.
• Create work assignments and job duties during your shift.
• Other duties as assigned by the Base Manager.

Customer Service

• Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
• Work in the lobby checking-in Customers and baggage.
• Work at the boarding gate, boarding flights and assisting Customers with questions.
• Work at the baggage claim, assisting Customers with baggage irregularities, filing baggage claims, and answering questions.
• Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
• Operate boarding ramps, jetbridges, and air stairs, where equipped.
• Other duties as required to provide exceptional service for our Customers.

Ramp

• Work outside in various weather conditions.
• Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
• Handle baggage with care including unloading, loading, and delivery to baggage claim.
• Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
• Service aircraft to ensure they’re ready for departure including potable water and lavatory waste.
• Clean and security search aircraft interiors.
• Other duties as required to provide safe, on-time departures.

• Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Exposure to different environmental conditions, heights, small spaces, and loud noises such as aircraft, vehicles, and other machinery.
• Regularly lift, push, pule and move up to 70 pounds.
• Ability to push wheelchairs up and down an incline.
• High School Graduate or General Education Degree (GED)
• Possess a valid US state driver's license
• Must pass all pre-employment screening requirements including an FBI background check and drug screening.
• Obtain an airport SIDA badge

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, etc.).