The Assistant Front Office Manager assists in leading the overall Front Office team with the direction of the Director of Front Office. Help schedule hourly assoicates, review inventory, assist with Guest Services and other responsibilities that are given by the Director of Front Office. Responsibilities Include the following:Train, cross-train and retrain all Front Office staff according to Omni brand standards. Knowledge of all Front Office standard operating procedures. Counsel and coach all ... more details
Assistant Front Office Manager
Job LocationsUS-CA-Carlsbad
Posted Date21 hours ago(6/27/2024 11:01 AM)
Requisition ID
2024-111736
# of Openings
1
Category (Portal Searching)
Front Office Operations
Overview
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
The Assistant Front Office Manager assists in leading the overall Front Office team with the direction of the Director of Front Office. Help schedule hourly assoicates, review inventory, assist with Guest Services and other responsibilities that are given by the Director of Front Office.
Responsibilities
Include the following:
Train, cross-train and retrain all Front Office staff according to Omni brand standards.
Knowledge of all Front Office standard operating procedures.
Counsel and coach all subordinate employees when necessary.
Maintain good working relationships and establish communication with all departments.
Maintain continuous contact with hotel guests to ensure that any challenges are resolved quickly, efficiently and courteously.
Uphold the hotel's commitment to gracious hospitality and follow through on Four Key Service programs.
Run, trace reports & special service request reports to ensure guest requests are fulfilled.
Prepare weekly work schedules within budget.
Check for accurate credit limits and in house guest rates for accuracy.
Develop a good working knowledge of all Front Office positions.
Ensure that all ledger work is neat and accurate and that all clerks are balanced at the end of the shift.
Assist guests requesting to speak with a Manager.
Assist in staff meetings of Front Desk personnel.
Complete all tasks as assigned by management.
Maintain accurate payroll records and track call outs.
Other duties will be assigned.
Qualifications
A minimum of two (2) years front office and supervisory experience in a resort or full service hotel required.
Union experience prefered but not required.
Must have a flexible schedule and be available to work weekends, holidays and overnight.
Must have exceptional customer service skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Salary: $66,560k
The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
